Working with Insurance Brokers

Morgan Clark have worked alongside UK Brokers and insurance companies since 1999, and as a result, have earned a reputation as one of the most highly respected Loss Assessors in the industry.

Our aim is to work side by side with Insurance Brokers, providing them with additional support and expertise to help their clients navigate complicated insurance claims.

We take the lead from the Broker when their client needs our assistance and become an addition to their service, enhancing their offering to clients. We give the Broker the opportunity to offer their clients a 360 degree approach, with both the knowledge to place insurance and access to a professional who will manage and negotiate their claims if the need arises.

When Morgan Clark is appointed, we will:

  • Establish liability with the insurance company as quickly as possible.
  • Determine values at risk and sums insured.
  • Deal with all aspects of underinsurance and betterment.
  • Attend meetings with Insurers, Loss Adjusters and Forensic Accountants; helping to ensure all aspects of the claim are dealt with efficiently while working towards securing the maximum settlement available under the terms of the cover in place.
  • Prepare and negotiate claims for emergency interim funds, to avoid any major difficulties due to cash flow – such as paying staff and suppliers for commercial clients.
  • Advise the options available regarding temporary commercial premises relocation or alternative residential accommodation.
  • Process valuations and all contract documentation. In the event that any variations arise, we will negotiate with the Loss Adjuster to secure a fair recovery according to the policy terms.
  • Oversee the reconstruction of the building, working to ensure that alterations and improvements are at minimum or no cost to the client.
  • Prepare and negotiate settlement of all relevant claims – Buildings, Contents, Alternative Premises/Accommodation, Business Interruption (loss of profits and increased costs of working), Fixtures, Fittings & Machinery. All aspects of the policy cover will be fully utilised and all settlement options will be thoroughly explored.

To find out more about how Morgan Clark works with Insurance Brokers click here to read an interview with Founder, Phil Morgan for Insurance Business magazine.

Loss Guard membership for Brokers

We are now proud to offer Brokers a unique membership opportunity; Loss Guard. As a Loss Guard member, your staff and clients will have access to a dedicated helpline to speak with an expert Loss Assessor, who will answer any queries related to a claim, regardless of its size or complexity, anywhere in the UK.

In cases when a client needs to make a significant claim, Loss Guard will offer a skilled Loss Assessor to assist the client from day one, guiding them through the insurance claim process, working towards the best possible settlement under the terms of their insurance policy.

Morgan Clark’s team of experts provides a bespoke claims management service to fit each Brokers’ specific requirements, working alongside them to achieve a common goal – to ensure the client receives the very best service. For more information about Loss Guard, click here.

Let Morgan Clark help resolve your claim quickly and achieve the best settlement possible under the terms of your policy.

Popular Questions

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Click here to read more about Loss Adjusters.

While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.

Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters here.

In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge by clicking here.

What our customers are saying about us

End-to-end management

“Excellent service and and up to date information with the progress from start to finish. Special thanks to Martin Chapman, Sara Lohan .. Paul Read and Nathan Robertson for their …”

Eddie Masterson

Weight lifted

“I recommend this company to anyone who has suffered a loss and wishes to claim on their insurance regardless of the circumstances. They offer a comprehensive service that removes t…”

Mr Kieran Phelan

End-to-end management

“From start to completion Morgan Clark have been exceptional. They took away the stresses of dealing with insurers and with their professional team of surveyors and loss adjusters m…”

Riz Patel

End-to-end management

““We cannot possibly say in a few words how much we appreciate the support and compassion that we received throughout the process.””

David and Linda Heckles

Exceeded expectations
Fire Claim – Southampton

“I am grateful for the support given by Morgan Clark as I feel without them I would have not been able to have as much covered by insurance as we did. Very happy with the overall cl…”

K. McGregor

Dependable support
Fire Claim – Manchester

“Ryan was very helpful and an asset to your company, very friendly and professional, always emailed and called with updates, went out his way to help and made this stressful task ea…”

M. Amin

Genuine care

““Paul made the whole process so much easier than it would have been. He was friendly, patient and incredibly knowledgeable. Settlement exceeded my expectations””

Kerry Davies

Dependable support

“We were extremely pleased with the standard of service we received, particularly from our contact, Paul Taylor, who worked very hard on our behalf after our fire last year to liais…”

Debbie Howe

End-to-end management

“We had a fire at our house. Morgan Clark acted as a loss adjuster on our behalf with our insurance company. This made what was a very stressful situation much less so. They helped …”

Molly Soe

End-to-end management

“I was very wary of getting involved at first as they sought out me. However, they were very reassuring at beginning when we were in state of shock after house fire. Always replied …”

Stan Johnston

Dependable support
Fire Claim – Spalding

“Dan was great. Dan did a fantastic job… I would definitely recommend MC… Settlement exceeded my expectations.”

William Ruddle

Dependable support
Fire Claim – Stechford Chipshop, Birmingham

“At the beginning I thought I didn’t need their services and could deal with the insurance company myself. Given that this was a large fire I now realise that it was essential…”

Mr Harminder

Genuine care

“Excellent service from Morgan Clark throughout our whole claim process. We felt like they were understanding and empathetic of our situation. Excellent communication also throughou…”

Jay

Exceeded expectations

“This is the second time over the last several years we have used this service. On both occasions the support, guidance and outcome was exceptional. I would highly recommend that an…”

David

End-to-end management

“Having never dealt with an insurance claim before, I didn’t really know what to expect. I thought I could do it alone and deal with the insurnace company myself. Even after s…”

H Singh

Dependable support

“They did everything very well, managing total chaos as if that’s what they do all day, everyday – one of the best companies I have ever had the pleasure of dealing with…”

Nick Waugh

Dependable support
Escape Of Water Claim – Surrey

“I have been absolutely delighted by what Morgan Clark achieved. Until I contracted with Morgan Clark my claim had been bogged down with nothing happening for months. Morgan Clark r…”

Roger Vince

Dependable support

“Excellent services and very help full staff.”

Mr & Mrs Modha

End-to-end management

“Superb from start to finish. Really helped through the process . Took away the anxiety i had. Brilliant every step of the way.”

Mr Richard Robinson

Genuine care
Escape Of Water Claim – Atherton

“Pino did a great job. Settlement exceeded my expectations”

W. Sankey

Dependable support

“The service has been fantastic. Dan in particular has been very supportive and informative, offered me his best advise and how to proceed with the issues I’m having. Communicati…”

Mrs Hussain

Genuine care
Escape Of Water Claim – Goosnargh

“We received £35000 from water damaged in our kitchen, Pino claimed for things we wouldn’t even think of but he claims for everything which had been damaged down to a cup or towel…”

Katy Hollinghurst

End-to-end management

“I was absolutely devastated to see my house destroyed due to a burst water pipe and was struggling to get a meaningful response from insurance company. That’s when my friend …”

Manjusha Rathi

Dependable support

“we had never been in a situation like this before and were completely out of our depth . morgan,clark,s representative martin chapman put us at ease and explained everything to us …”

Mick Bielby

Dependable support

“We would definite;y recommend Morgan Clark. The service they offered was excellent and we realise we could not have managed to do the job ourselves nearly as successfully.”

Lesley Horne

Dependable support
Fire Claim – Cheshire

“Very quick and efficient service and always kept updated with progress of the claim. Settlement exceeded my expectations.”

C. Peach

End-to-end management

“Very helpful , very polite, great communication. Dealt with my claim from start to finish. No stress. Definitely recommend. If I have an issue in the future, I know where to come. …”

Charlie Lockwood

End-to-end management

“The service we received from Morgan Clark was absolutely outstanding from start to handover of the property. From Pino’s appointment as our representative with the insurance clai…”

Frank Wharton

Dependable support
Fire Claim – Ripley, Derbyshire

“Martin Chapman was excellent – regular contact by phone”

Simon Phillips

Dependable support
Fire Claim – Beverley

“There is nothing to improve, 5 stars in all areas. Settlement exceeded my expectations.”

Bryoni Butler

End-to-end management
Fire Claim – Bristol

“I only rent out one house to tenants who unfortunately caused a house fire and substancial damage to the upstairs of the property. This was a stressful time as I had no idea of how…”

Dom Pickett

End-to-end management
Fire Claim – Birmingham

“We reiceved an amazing service from Paul and the entire team who ensured we were always reassured and kept happy”

A. Khan

Dependable support
Fire Claim – Tiverton

“I was very happy with David’s work and I cannot praise his persistence enough. I do not think I could have achieved as good repairs without his help.”

D. Reed

Dependable support
Fire Claim – Hinckley

“Very good. Settlement exceeded my expectations”

John Kelsall

Dependable support

“Morgan Clarke represented me in dealing with my insurance company. They also recommended an excellent surveyor. Both worked together making an excellent team. I have dealt with Mor…”

C Mather

End-to-end management

“We suffered some serious storm damage in February 2022 when 2 very large trees fell. Morgan Clark responded quickly and with the minimum of administrative fuss. It took nearly 10 m…”

Peter Hillier

End-to-end management

“Morgan Clark – thoroughly recommended! We were totally inexperienced at making insurance claims, and uncertain how to manage anything after a serious fire. At first we wonder…”

Brigid Curtis

End-to-end management

“I highy recommend Morgan Clark. They supported me and acted as my advocate for a process which took nearly two years from start to finish. They led the way through a complicated an…”

Deborah Reed

Dependable support
Fire Claim – Cambs

“Without this service I would not of known where to start. The fire chief on the night gave me a card with morgan Clark details on and that was the start of me being able to deal wi…”

Mrs Devina Crane

Dependable support
Escape Of Water Claim – Norwich

“From initial call, site visit was quick and very informative. The overall standard for start to finish was excellent with all involved. Dan was very helpful through this very hard …”

Ian Jackson

Morgan Clark are authorised and regulated by the Financial Conduct Authority (FCA)

Find out what this protection means for you here.

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Professional Memberships & Accreditations

Being part of professional bodies means you can rest assured that Morgan Clark deeply values producing work to the highest standard. Click or tap any of the logos to learn more about that accreditation.