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December 2025
Why do some insurers discourage policyholders from using a Loss Assessor?
There have been cases of insurers trying to discourage policyholders from using a Loss Assessor recently. Learn why this is happening, what your rights are, and how to make sure your claim stays on track. What to do if your insurer questions your decision to appoint a Loss Assessor It’s not uncommon for policyholders to…
Read MoreOctober 2025
BBC Reports on the UK’s Broken Insurance Sector – Why Policyholders Turn to Loss Assessors
A recent BBC News report has shone a spotlight on serious failings in the insurance industry, following a super-complaint by consumer group Which? into the way home and travel insurance claims are handled. Which? has raised concerns that many people find making a claim more stressful than the incident itself – highlighting delays, confusion, and…
Read MoreJune 2025
Negotiating a home insurance claim settlement
Making a home insurance claim can be a stressful experience, especially when your property has suffered unexpected damage or loss. After all the paperwork and assessments, you expect your insurer to cover the costs fairly. However, the settlement offered isn’t always as straightforward – or as generous – as you might hope. Disagreements can arise…
Read MoreApril 2025
Water damage insurance claim tips
Water leaks, often referred to as ‘escape of water’ incidents, are a leading cause of home insurance claims in the UK. They account for approximately 30% of all domestic claims, with insurers paying out around £1.8 million daily to address the resulting damage. Given the prevalence and potential financial impact of water leaks, understanding how…
Read MoreHow long do home insurance claims take?
When dealing with home insurance claims, one of the biggest concerns for homeowners is how long the process will take. Unfortunately, there isn’t a single, fixed answer, as the duration varies depending on the complexity of the claim, the insurer’s efficiency, and the policyholder’s promptness in providing the required information. In this article, we outline…
Read MoreThe insurance claim investigation process explained
When disaster strikes, whether it’s a burst pipe flooding your home or a fire damaging your business, you expect your insurer to have your back. But before any payout happens, your insurer launches an investigation. Why? To separate genuine claims from fraudulent ones, ensure fairness, and keep the system running smoothly for everyone. This process…
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The FCA regulates the financial services industry in the UK, this means:
- Your money is protected – FCA rules ensure your claim is handled with safeguards that protect your interests.
- You’re treated fairly – strict standards and codes of conduct mean you’re never misled or taken advantage of.
- You can trust the process – only authorised firms can legally manage claims, giving you confidence in the outcome.
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