Blog Management Levels: South

Alan Burnell

Alan has a lifetime of experience in the insurance industry, with over 25 years as a Loss Assessor, and he has dealt with claims on behalf of both residential and commercial policyholders. As a result, he knows at first hand the many different challenges that lie ahead for policyholders:

People are on a steep learning curve at the outset of an insurance claim and our job, as their dedicated Loss Assessor, is to guide our clients through the process and ensure they make informed decisions about how their property is re-built. They’re the boss – so we’ll fight for what they want to happen.


Customer feedback

To take the stress off our shoulders and deal with the Insurance Company direct was a tremendous relief. Thank you again Alan, for driving into our drive and saving us from extra stress. Both myself and my husband Michael are extremely grateful to you, Louise and Beth for all the hard work you all did. Without you all, we could not have done it ourselves

Ms Hughes, Essex

Alan was very helpful, friendly and extremely informative. He guided us through the initial process of making a claim after the traumatic experience of having a house fire.

Ms Riley, Wigan

What I really liked about Alan was that he listened to me. I felt he understood my problem and offered genuine assistance. I did not feel pressurised or over-sold. He appeared to know his subject.

Tom Roberts, London

Navigating claims – clients share their stories

1 / 6
Testimonial: ReCentre Health Ltd’s story, Flood Claim, London

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to…
Testimonial: Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned…
Testimonial: How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

Ted and Wendy recall their experience when a firework caused a devastating…
Testimonial: Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Mrs Evans talks through her experience as a landlord having to make…
Testimonial: Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

When Jane had an explosion at her home she had no idea…
Testimonial: Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

When Rob and Catriona returned home from work to find their house…

Why choose us

We will help you get back into your property as quickly as possible, ensuring you receive the full settlement you’re entitled to.

See all of our reviews on

We got in touch with Morgan Clark to assist us with our Business Interruption Claim as we were not getting anywhere with our insurance company. David Kelly who worked on our behalf w…

Anne Storrar

We lost our beautiful home to a fire, the following morning we had a few loss adjusters at out burnt out door. Nathan was not pushy and was patient and respectful, we signed up and M…

Amanda Sarson

Fire Claim – Worcester

Extremely professional, knowledgeable, efficient, timely, courteous and informative

J. Wells

Morgan Clark Remove The Stress
What can you say about Pino Musso? Morgan Clark & Pino. I probably shouldn’t pick out one individual but, if ever you are unfortunate …

Flood Claim – Doncaster

Following flooding in November 2019 which affected my home, business and the entire village I realise how very fortunately I have been to have had my insurance claim handled by Marti…

Pam Webb

Super efficient, responsive and professional service. Matt is an highly experienced, knowledgeable and trustworthy loss assessor. His straightforward advice and guidance throughout t…

Nicola Urquhart

Fire Claim – Preston

We received a very high standard of service from all the people we dealt with, they all worked together well as a team and the project ran smoothly once the insurance company gave co…

L.U.V Property Ltd

Fire Claim – Devon

Despite these unprecedented times (COVID) you have fulfilled what you had set out to achieve on our behalf and we are pleased with the outcome. We think that you managed extremely we…

C.P. Bradley

Fire Claim – Cheshire

Very quick and efficient service and always kept updated with progress of the claim. Settlement exceeded my expectations.

C. Peach

The service we received from Morgan Clark was absolutely outstanding from start to handover of the property. From Pino’s appointment as our representative with the insurance claim …

Frank Wharton

In August 2023 we suffered the loss of our bungalow to fire, needless to say one of the most traumatic events of our lfe. Within 24 hour we were contacted by representatives from Los…

Mr Keith Young

My damages value was too small for Morgan Clark, understandably, but their Paul Taylor went out of his way to listen, advise, assist, reassure and point me in the right direction to …

Trustpilot User

I had a huge problem with a claim I have made on my insurance company covering building insurance. After 7 months of calls and stress, a quick google search solved the problem. I dis…

Paololuca

We were extremely pleased with the standard of service we received, particularly from our contact, Paul Taylor, who worked very hard on our behalf after our fire last year to liaise …

Debbie Howe

Fire Claim – Surbiton

I have felt very supported from the beginning of my claim by everyone while the hard work was done for me. Really grateful and zero concerns. Really quick at replying to any emails I…

Catherine King

Business Interruption Claim – Bournemouth

Absolutely recommend David to anyone who is making a claim….could not be happier. Settlement exceeded my expectations.

Dan Cattell

Having Morgan Clarke represent us changed our lives during a very difficult time. Our loss assessor Martin Chapman and the team behind him worked tirelessly to make sure our claim we…

Shirley Hartnell

I was a bit sceptical about signing up with Morgan Clark at first, as I wasn’t aware companies like these existed. However, after being explained what Morgan Clark did and how they…

Mr Malik

Flood Claim – Welshpool

I could not recommend Morgan and Clark highly enough. Indeed I have already informed a colleague, who suffered a flood recently, of the outstanding service Morgan and Clark offer.</p…

Rebecca Midwinter

Fire Claim – Gwynedd

Pino was personable, responsive, informative and effective. Communication was easy.

R. McMahon

Marc Ross

Marc has worked in the loss assessing industry for more than 25 years. Over this time he has handled many high-value and high-profile domestic and commercial claims. He now has overall responsibility for all large and complex claims.


Customer feedback

It was reassuring in such a stressful situation to feel safe in his capable hands. We were informed all along the way and trusted Marc Ross’ judgement at all times. I’m sure we would not have been able to cope with the stress without his help and guidance.

Mr & Mrs Robertson, Chesterfield.

Until your rep turned up on our doorstep we did not know that companies like yours existed. We are extremely pleased that your company acted for us – having no prior knowledge of a major insurance claim we were glad to have someone like Marc Ross guide us through the situation. Thank you.

Mr Richards, St

Marc Ross has been absolutely fantastic from start to finish. He is so experienced and knowledgeable and we cannot recommend Morgan Clark, Marc in particular, highly enough. We tell everyone what a huge difference it made, to have someone working in your interests and supporting you all the way through. Marc was always accessible and responsive when we needed him to be. We are so glad we appointed Morgan Clark to support us after our house fire.

Our insurers were happy for us to appoint Morgan Clark and had history of working alongside each other. It was really a very supportive and effective working relationship between all the key people which made our claim easy to manage. Despite the trauma of the event, everything else was handled smoothly.

Joanna Friend

Navigating claims – clients share their stories

1 / 6
Testimonial: ReCentre Health Ltd’s story, Flood Claim, London

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to…
Testimonial: Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned…
Testimonial: How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

Ted and Wendy recall their experience when a firework caused a devastating…
Testimonial: Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Mrs Evans talks through her experience as a landlord having to make…
Testimonial: Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

When Jane had an explosion at her home she had no idea…
Testimonial: Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

When Rob and Catriona returned home from work to find their house…

Why choose us

We will help you get back into your property as quickly as possible, ensuring you receive the full settlement you’re entitled to.

See all of our reviews on
Escape Of Water Claim – Derbyshire

For a claim of this size I am so glad i decided to let Morgan Clark handle it, as to do so myself would have been very time consuming and stressful.

I. Grief

Fire Claim – Dorset

It was absolutely amazing and second to none. 1st class work and communications. Settlement exceeded my expectations

Paul Oakden

From the very onset of their involvement , Sunny and then Ryan Field took on our case and their handling of our case was exceptional , Ryan liaised with the relevant parties even tho…

Paul Aston

Morgan Clarke dealt my water leak claim very fast and the right way.
I was updated often for each and every move. They are experienced in handling the claim. They are very frie…

Katy Marland

Always informed me about the updates on my case. They were happy to answer any of my questions in no time.
Pino and Sarah want above and beyond to help my duties that difficul…

Joanna Fiejtek

I think on reflection the most important service you gave was to take the load from my shoulders.Dan and Denise smoothed out problems that I was unaware I had at the time.The trauma …

James Pinhorn

We cannot recommend Morgan Clark highly enough, the service they provide in often devastating circumstances is absolutely first class. When we encountered resistance from our insurer…

Paul Burns

Fire Claim – Bury

David is very modest and very clear and easy to contact anytime. I personally learned a lot from the way he was handling my claim. This is the first time I use Morgan Clark and I fou…

B Juma

We were extremely pleased with the standard of service we received, particularly from our contact, Paul Taylor, who worked very hard on our behalf after our fire last year to liaise …

Debbie Howe

Fire Claim – Derbyshire

Very satisfied with the way my claim was dealt, I did not need to worry about the process. Rapid response to all my request. Settlement exceeded my expectations.

S. Barszczewski

Fire Claim – Tiverton

I was very happy with David’s work and I cannot praise his persistence enough. I do not think I could have achieved as good repairs without his help.

D. Reed

Morgan Clark are of diamond class – my experience started 3 years ago after a house fire and the team showed me the confidence from day one. I would probably need 5000 words re…

Jasbir Singh

Fire Claim – London

It was the best thing I did to assign Morgan Clark to help me with my claim . They have a lot of experience in this field , I’ve never had to make a claim for fire before so th…

Emine Enver

I can’t commend Morgan Clark enough! Without them being by side I’m not sure how I would’ve got through the terrible ordeal of having my property burnt down. Thei…

Mr Kunner

Fire Claim – Leeds

This process is very nerve wracking at the beginning . Morgan Clark once involved removed all the hassle . All parties involved have been superb from start to finish.

Richard Robinson

Tbh i was sceptical at first using one of these companies, but i was too busy with work to deal with it myself so i thought id give it a go.

Wow Fantastic company. Helped and …

Kim Kim

Lightning Claim – Bury

Our high level of satisfaction with Morgan Clarke comprised of many fundamental components including communication, teamwork and collaboration skills, problem-solving, accuracy and q…

Dr Baqar & Mrs Andrea Ali

Fire Claim – Middlesbrough

I was impressed with the service i got from Morgan Clark and Martin who was dealing with my case. Very impressed

Assad Butt

Fire Claim – Gwynedd

Pino was personable, responsive, informative and effective. Communication was easy.

R. McMahon

Our home was flooded in October 2023. We had never claimed on our home insurance and had a very difficult time trying to contact our insurers. The day after the flood, we were collec…

Mr & Mrs Conway

James Warren

James is leading the development of Loss Guard, a groundbreaking membership created for Brokers and their clients to transform the insurance claims experience. Drawing on his extensive background as a Client Executive in the Financial Sector and his firsthand experience as a business owner, James is dedicated to elevating every aspect of the client journey. His forward-thinking approach ensures that Loss Guard delivers a seamless, high-value solution that benefits both Brokers and their customers.


Ensuring the best client experience is paramount, and brokers rely on Morgan Clark as a trusted partner. Loss Guard enables brokers to focus on securing optimal coverage while leveraging Morgan Clark’s wealth of experience to manage claims effectively.

Navigating claims – clients share their stories

1 / 6
Testimonial: ReCentre Health Ltd’s story, Flood Claim, London

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to…
Testimonial: Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned…
Testimonial: How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

Ted and Wendy recall their experience when a firework caused a devastating…
Testimonial: Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Mrs Evans talks through her experience as a landlord having to make…
Testimonial: Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

When Jane had an explosion at her home she had no idea…
Testimonial: Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

When Rob and Catriona returned home from work to find their house…

Why choose us

We will help you get back into your property as quickly as possible, ensuring you receive the full settlement you’re entitled to.

See all of our reviews on
Fire Claim – Fflintshire

We felt the assessors were ‘our team’ and tried to obtain the best result they could. Settlement exceeded my expectations.

Christopher Hetherington

I just wanted to give a shoutout to Pino from Morgan Clark for his amazing help with my water escape insurance claim. The whole process was pretty tough, but Pino was always there, r…

Vivek Singh

Fire Claim – Burnley

The standard of the service was very good. I thought it took a long time to start the actual work but I realise my insurance company are slow at making decisions and there was the C…

Veronica Pearce

Fire Claim – Middlesbrough

Impeccable standard of service by MC. The settlement, without doubt, would not have been achievable without MC. Very straightforward to deal with and available to answer question reg…

John Hines

Fire Claim – Walton

Robert was very informative and alleviated any concerns we had… Robert reassured us and said we could call him at anytime, which we did, with many questions and he was accommod…

R. Carroll

Fire Claim – Chorley

The service we received was above and beyond and we couldn’t have achieved what we did without them.

Richard Roberts

Fire Claim – Rochdale, Lancshire

I was extremely sceptical of this sort of service, “ambulance/fire engine chasers”, but I’m really glad I gave Robert some time on the morning of the fire. One of m…

Danny Knott

we had never been in a situation like this before and were completely out of our depth . morgan,clark,s representative martin chapman put us at ease and explained everything to us sa…

Mick Bielby

Flood Claim – Doncaster

Following flooding in November 2019 which affected my home, business and the entire village I realise how very fortunately I have been to have had my insurance claim handled by Marti…

Pam Webb

While on holiday i hand a water leak in the loft which totally devastated my house from top to bottom.
Obviously the size of the claim was quite substantial and the rebuild wou…

Ian G

Fire Claim – Lancashire

No areas of concern. It was done perfectly, to the point were we never even thought about the event because we knew it was left in the very capable hand of Morgan Clark who looked af…

Ian Bamforth

Fire Claim – Nelson

Exceptional service. Extremely happy with the whole process and how quick the settlement was given. Will definitely recommend to anybody who was put in the same situation as us. Sett…

Mr Nazar

Escape Of Water Claim – Norwich

From initial call, site visit was quick and very informative. The overall standard for start to finish was excellent with all involved. Dan was very helpful through this very hard an…

Ian Jackson

Until we suffered a serious house fire in 2016, we had never heard of an insurance assessor and had absolutely no idea of their function. We were alerted to their existence by neighb…

Catriona Chase

2 years ago I had a house fire just before Christmas of which I got out in just my night wear. I lost everything I owned. And didn’t know were to start. A representative from M…

Mrs J Fillingham

Fire Claim – Droylsden

We were very pleased with the overall service and standard of workmanship. Mike is in the home home improvement industry and understands the pressure of the supply chain. All parties…

Mike and Gwen Graham

Malicious Damage – Lancashire

Firstly I must thank Bill, who had used Morgan Clark’s services and suggested we make contact when we needed help. Standard of service is just wonderful taking all pressure and stre…

Marion Glen

Escape Of Water Claim – Essex

I cannot overstate how fantastic Dan Norris has been in dealing with our claims. I would highly recommend Dan Norris and Morgan Clark to anyone going through an insurance claim. Dan …

D. Vora

Morgan Clark took what could have been a very stressful situation (a car drove into one of my rental properties,) and made is as seamless and stress-free as possible. I was very happ…

Mike Samuels

Fire Claim – Bristol

I only rent out one house to tenants who unfortunately caused a house fire and substancial damage to the upstairs of the property. This was a stressful time as I had no idea of how t…

Dom Pickett

David Kelly

With over 40 years’ experience in the industry, David has qualified as Associate of the Chartered Insurance Institute and a Chartered Insurance Practitioner. David has dealt with many multi-million pound commercial claims across the UK and specialises in Business Interruption.

Business Interruption is the most complex aspect in any commercial claim. Without the correct calculations, there is a serious risk to the long-term future of a business. I would suggest it is crucial for a business owner to seek professional advice from a Loss Assessor to help calculate the claim.


Customer feedback

Had a fire at my business premises and didn’t have a clue how to deal with the claim. David was brilliant at handling my claim, he got me the maximum claim I was entitled to under my policy aswel as loss of earnings for over a year until the business was up and running and earning the same sales previous to the fire. David always kept in touch to let me know the progress of my claim via email or telephone. I had so many other things to deal with and hiring Morgan Clark to deal with my claim took a lot of stress off me. Hopefully I will never be in this position again but if I was I know who to call. Thank you Morgan Clark and especially David Kelly.

Mohammed Aslam

We really don’t think we could have achieved a result, let alone this result, had it not been for you (David) and your team at Morgan Clark, so a huge thanks to you all. What’s been particularly helpful are Sarah’s situation reports which have always kept us updated. My Saturday morning ‘googling’ and coming up with the concept of using an independent Loss Assessor was certainly time well spent.

Mr Hanson

We got in touch with Morgan Clark to assist us with our Business Interruption Claim as we were not getting anywhere with our insurance company. We felt David went over and above board to ensure that we got the best settlement possible in the circumstances. He was always very friendly, approachable and professional. Due to David’s tenacity in dealing with our claim we have been able to keep our business going in this difficult time. I highly recommend Morgan Clark and would not hesitate to use them again.

Mr and Mrs Storrar

Navigating claims – clients share their stories

1 / 6
Testimonial: ReCentre Health Ltd’s story, Flood Claim, London

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to…
Testimonial: Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned…
Testimonial: How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

Ted and Wendy recall their experience when a firework caused a devastating…
Testimonial: Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Mrs Evans talks through her experience as a landlord having to make…
Testimonial: Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

When Jane had an explosion at her home she had no idea…
Testimonial: Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

When Rob and Catriona returned home from work to find their house…

Why choose us

We will help you get back into your property as quickly as possible, ensuring you receive the full settlement you’re entitled to.

See all of our reviews on

We approached Morgan Clark to assist us with an insurance claim during Covid. Their service has been fantastic from the beginning. David Kelly and Sarah Lohan have been our main cont…

Shirley Hanson

Fire Claim – Macclesfield

Overall the service from all those we dealt with in restoring this fire ridden property were highly professional and, at times, imaginative in how they sought to bring this property …

Pat and Frank Wharton

They took the hassle out of our insurance claim for a total fire destruction of a rental property. From the day after the fire they were there, dealing with the insurance company, lo…

Ian Bamforth

Fire Claim – Stechford Chipshop, Birmingham

At the beginning I thought I didn’t need their services and could deal with the insurance company myself. Given that this was a large fire I now realise that it was essential t…

Mr Harminder

Escape Of Water Claim – Stoke on trent

Having worked with Martin before, I knew I was in safe hands. He is always extremely professional, very helpful and knowledgeable.

K. Morse

We were extremely pleased with the standard of service we received, particularly from our contact, Paul Taylor, who worked very hard on our behalf after our fire last year to liaise …

Debbie Howe

I have worked with Morgan Clark on more than one occasion. I truly believe customer satisfaction and providing all round exceptional service to the customer is their company ethos.</…

J Hussain

Superb company to deal with. Highly recommended. Kept me informed throughout the duration of the claim and a special mention to Pino and Sarah for the support they provided taking th…

Riz Patel

Fire Claim – Cumbria

We had a straight forward and stress free experience dealing with Morgan Clark. Between Robert and Pino they kept us informed each step of the way and gave us good advice when needed…

P. Corkhill

From start to finish my entire experience with Morgan Clark was extremely positive on all levels.

I found Martin Chapman who helped guide me through the claim to be conscie…

Michael Button

I was a little dubious about using a loss assessor – I’m good with a spreadsheet and can argue a case well. However, insurance companies are known to be less than fair in…

Julian Evans

Last November we had a house fire, in the loft, while we were home. It was devastating. The next morning, we went to view the house, the damage, clear up the debris from the street a…

Bryoni Butler

Escape Of Water Claim – Cornwall

Very patient and helpful

G. Anderson

After having the devastation of water ruining my kitchen and parts of my living room I was given Morgan Clarke’s number. As always with anything to with insurance or claiming I…

Chris McGowan

Fire Claim – Portsmouth

Cannot be faulted in any area as far as we were concerned. Superb, effective and supportive throughout the process.

Mr H. Raison

Fire Claim – Surrey

I had no idea there were people out there who would fight my corner with the insurance company until I spoke to Alan. They were professional and friendly, both attributes I needed ba…

James Pinhorn

Considering the circumstances we found ourselves in, we couldn’t have been helped by more knowledge and friendly people. Special thanks to martin & Sarah. Nothing was too m…

Fire Claim – Suffolk

First class. Given the scale and complexity of our claim, we don’t believe we could have coped without you. Having Morgan Clark handling and negotiating things on our behalf wa…

Mr & Mrs Metherell

Fire Claim – Blackburn

There is nothing I would ask you to change… the staff at Morgan Clark especially Pino have been extremely professional.

Bilal Yusuf

Fire Claim – Hereford

Very Happy with the overall package from start to finish

Nigel Field

Daniel Norris

Daniel has worked in the insurance industry for over 10 years, as a Loss Adjuster and Claims Manager. Daniel joined Morgan Clark as a Loss Assessor, bringing experience from Real Estate, Commercial Property and Social Housing losses.

To insurance companies you are just a number, however to me each claim we deal with is personal, so it becomes my goal to ensure that you receive every element that you are entitled to as part of your claim.


Customer Feedback

Daniel has been great. He has made a very stressful time much easier for us.  He was always available and answered emails and tel calls promptly and advocated really well on our behalf. We were very impressed with his can-do attitude… Since MC came on board, we felt “safe”.  We felt reassured that our home would be sorted and someone would advocate on our behalf.

Mr Sira, Hitchin

I cannot overstate how fantastic Dan Norris has been in dealing with our claims. I would highly recommend Dan Norris and Morgan Clark to anyone going through an insurance claim. Dan and Morgan Clark provided the best customer service and fought very hard to get the best outcome for us.
Dan put us at ease from our first meeting and clearly communicated the process and managed our expectations with regards to the timing. Throughout the process, he provided regular updates. Most importantly, he has shown himself to clearly be very knowledgeable and great at executing the key part, which is getting a favourable outcome for the client. Please pass my thanks onto Dan Norris once again.

Dipak Vora, Chigwell

Dan has been wonderful and I feel has represented our interests 100% through some very tough going. He has always been kind, courteous and reassuring, particularly through some times I found quite difficult. He definitely worked his magic for me on multiple occasions, and I know the happy outcome we have is due to his hard work. Dan provided us with regular updates, even when news wasn’t so good. We were certain he was fighting a very difficult corner for us in a totally professional way.

Jane Hampshire, Thruxton

Navigating claims – clients share their stories

1 / 6
Testimonial: ReCentre Health Ltd’s story, Flood Claim, London

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to…
Testimonial: Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned…
Testimonial: How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

Ted and Wendy recall their experience when a firework caused a devastating…
Testimonial: Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Mrs Evans talks through her experience as a landlord having to make…
Testimonial: Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

When Jane had an explosion at her home she had no idea…
Testimonial: Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

When Rob and Catriona returned home from work to find their house…

Why choose us

We will help you get back into your property as quickly as possible, ensuring you receive the full settlement you’re entitled to.

See all of our reviews on

Well I can’t praise Natalie and David enough. We were in a dreadful situation and they made it quite plain sailing. Reassured me often and was always in touch, nothing too much…

Margaret Smith

We had a straight forward and stress free experience dealing with Morgan Clark as they handled our house insurance claim. They kept us informed each step of the way and gave us good …

Peter Corkhill

Very efficient and professional service. Much thanks to Dan Riley for his help and support.

John Wilshaw

Impact Claim – Haydock Medical Centre, Haydock

I was really delighted with the service and with the outcome. I would highly recommend your company to anyone facing a significant insurance claim

Martin Breach

Silchester Sports Pavilion

We would definite;y recommend Morgan Clark. The service they offered was excellent and we realise we could not have managed to do the job ourselves nearly as successfully.

Lesley Horne

Fire Claim – Silchester

Excellent service from submission of claim to final settlement. Settlement exceeded my expectations. Very supportive throughout the process

Peter Howells

Professional service from experts in their field, highly recommended.

Iain Mack

Fire Claim – Rochdale

In the first instance I was suspicious as I had never been in such a situation before but Pino was very reassuring and never pushy. I don’t know what I would have done without …

K. Pickles

Fire Claim – Portsmouth

Cannot be faulted in any area as far as we were concerned. Superb, effective and supportive throughout the process.

Mr H. Raison

Escape Of Water Claim – Nottingham

Mr Paul Taylor was extremely professional. He looked after my interest and ensured that I got a fair deal. He took the stress out of navigating an unfamiliar system on my own. Withou…

Dr M. Rathi

Fire Claim – Birmingham

Paul Taylor was extremely helpful at a very difficult time for us and our family. The service we were given was fantastic and I cannot thank Morgan Clark and Paul Taylor enough for w…

Mr and Mrs Nathoo

Fire Claim – Codford St Mary

We are more than happy to recommend Morgan Clark to anyone else in a similar situation to ourselves. We had never heard of Insurance Assessors before and assumed we would just be wo…

Mary Nicholls

This is the first time I use Morgan Clark and I found them very professional especially David Kelly and Sara Logan who kept me informed and up to date with my claim despite the lockd…

Bassam Juma

We cannot recommend Morgan Clark highly enough, the service they provide in often devastating circumstances is absolutely first class. When we encountered resistance from our insurer…

Paul Burns

Very professional and extremely helpful. Took care of everything relieving the stress throughout a difficult time.

Trusted User

Until I had a serious house fire in May 2019 I had no ideas that companies like Morgan Clark existed. But let me tell you when your world has fallen apart the last thing you need is …

Robert Hirst

Flood Claim – Exeter

David very patiently answered our technical queries and we had complete confidence in his advice.

K. Vickers

Mr Mathew Rawlingson was recommended by a client of his. I contacted him briefly some time ago and found him helpful and approachable. I phoned him on Monday 15th. I was agreeably su…

Antony Lentin

Fire Claim – Hull

Very pleased with the service, especially having had fire damage during these stressful times of travel restrictions. It was evident throughout that they were working on my behalf (a…

N. Thakar

Gilbert Theodore

Gilbert joined Morgan Clark with over 25 years’ experience in the insurance industry ranging across underwriting, sales, brokering, loss adjusting and Loss Assessing. This experience gives him a deep insight into consumer rights, complaint handling procedures and dispute resolution that regularly benefits our clients.

Three years working for the Financial Ombudsman Service really opened my eyes to just how many claims end in some form of dispute between claimants and their insurers. Even where an insurance contract exists between the two parties and the insurer has paid their Loss Adjuster to oversee a claim, the potential for disagreement and / or poor service, is still extremely high.


Customer Feedback

Gilbert theoretically held my hand throughout the whole process, he was readily available whenever I called him and always put me at ease whenever I had a question. Gilbert made, what was essentially a very traumatic time seem like a walk in the park. He was professional and very knowledgeable throughout the whole process. An absolute 5* service was received.

Ms B, Essex

I cannot thank Gilbert enough for all he did to help us though this very trying and stressful experience. He was amazing – good humoured, knowledgeable, efficient & thoroughly professional throughout. I could not have done this without Morgan Clark’s representation and specifically Gilbert’s guidance. I would not hesitate to recommend Morgan Clark to anyone in our situation. We are so grateful to the company. I don’t like to think how stressful the process would have been without Gilbert to represent our interests and to advise us every step of the way. We won’t forget how much he helped us.

Ms Mottashed, Ely

Morgan Clark came recommended to us by a family friend and we are so grateful to and feel so lucky to have had them looking after us. We had a house fire 15 months ago and were really struggling, even to secure proper alternative accommodation. We met with Alan from Morgan Clark, who explained how they could help, and we signed up immediately. We were assigned Gilbert Theodore, whose name has now gone down as legendary in our household. He fought every battle for us and made what could have been a very difficult /stressful time so much more bearable.
Thanks to Gilbert, we were given alternative accommodation, and repairs finally began on the house. He assembled an excellent team to repair our house, was incredibly kind, patient, and diligent and responded to every question or issue had immediately. The house was rebuilt beautifully and at every step along the way, Gilbert dealt with any difficulties on our behalf, and he could not have been more thorough or supportive. It was a real pleasure to work with him and utterly brilliant having him on our side. I cannot recommend him or Morgan Clark highly enough. Eternally grateful, and so relieved to be home now.

Rachel Wagstaff, Croydon

Navigating claims – clients share their stories

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Testimonial: ReCentre Health Ltd’s story, Flood Claim, London

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to…
Testimonial: Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned…
Testimonial: How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

Ted and Wendy recall their experience when a firework caused a devastating…
Testimonial: Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Mrs Evans talks through her experience as a landlord having to make…
Testimonial: Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

When Jane had an explosion at her home she had no idea…
Testimonial: Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

When Rob and Catriona returned home from work to find their house…

Why choose us

We will help you get back into your property as quickly as possible, ensuring you receive the full settlement you’re entitled to.

See all of our reviews on
Fire Claim – Macclesfield

Overall the service from all those we dealt with in restoring this fire ridden property were highly professional and, at times, imaginative in how they sought to bring this property …

Pat and Frank Wharton

Flood Claim – Taunton

Greatly admire and appreciate Mark’s (and Natalie’s) perserverance

R. Jarman

Impact Claim – Essex

He was extremely helpful and friendly and we knew we were in good hands.

M. Forkan

Absolutely great from the beginning Marc was always available to sort out that any problems were progressed smoothly whilst acting as liaison between ourselves and the Building Com…

Carolyn and Miguel Alamo

We had a straight forward and stress free experience dealing with Morgan Clark as they handled our house insurance claim. They kept us informed each step of the way and gave us good …

Peter Corkhill

When I got the news that a house I was letting had a serious fire that made it uninhabitable I was full of dread about how I would cope with whatever was to come, before I had it bac…

Catherine Fryett

From day one Morgan Clark was an incredible help after we lost everything in a house fire. We wouldn’t have known where to start dealing with the insurers or rebuilding the pro…

Ellie Hartland & Glenn Gooden

I was absolutely devastated to see my house destroyed due to a burst water pipe and was struggling to get a meaningful response from insurance company. That’s when my friend re…

Manjusha Rathi

Extremely responsive and tactful with queries. Efficient management of a complex repair project involving multiple parties

Coastal Estate Management Ltd

Professional service from experts in their field, highly recommended.

Iain Mack

Fire Claim – Middlesbrough

I was impressed with the service i got from Morgan Clark and Martin who was dealing with my case. Very impressed

Assad Butt

We were recommended Morgan Clark and Pino Musso by a relative after my girlfriend and I had a house fire. Although Pino couldn’t represent us as our Loss Assessor because of ce…

David Marshall

Fire Claim – West Yorkshire

I was impressed by the standard of service I’ve received from Morgan Clark and would happily recommend them to anyone finding themselves in similar circumstances to mine. Settlement…

L. Clements

Flood Claim – Exeter

David very patiently answered our technical queries and we had complete confidence in his advice.

K. Vickers

Very professional frist time I’ve clamed and did all the work for us

Mr & Mrs Howard

Excellent service from Morgan & Clarke, we highly recommend anyone to use these guys if needed.
These insurance companies are animals so if you need help contact Morgan Cl…

Trustpilot Review

Fire Claim – Leyland

I was glad that we appointed Morgan Clarke as we had the support of a credible business behind us and fighting our cause at a stressful time. The companies you liaised with have all …

Michael Calvert

Fire Claim – Gwynedd

Pino was personable, responsive, informative and effective. Communication was easy.

R. McMahon

Fire Claim – Barnsley

You were a Godsend!… Honestly!!…I had no idea how much work you would achieved for me. I do appreciate Morgan Clark taking my job on as l know it was quite a small one. Many thanks…

M. Eid

Fire Claim – Beverley

There is nothing to improve, 5 stars in all areas. Settlement exceeded my expectations.

Bryoni Butler