Blog Management Levels: North

Nathan Robertson

Nathan has many years’ experience advising people who need to make an insurance claim. He has worked with a wide range of clients, both residential and commercial, across every type of peril. He finds it particularly rewarding to visit clients at the end of a claim when they are back in their home or their business is fully operating again:

When we first meet people they have been through a traumatic experience, so it’s really gratifying to go back and see them when it’s all over. Many people just aren’t aware there is professional support available for them when they’re making an insurance claim, however I know the difference it can make. We can take away the pressures of dealing with multiple agencies to enable our clients to focus on their everyday lives.

Customer Feedback

Nathan was really patient and explained fully the process. He didn’t think any question was a stupid question. Also, me and my husband changed our minds suddenly and he drove back for us to confirm your services. He really went above and beyond for us in a time of a very emotional event.

Ms Collins, Manchester

Nathan was very calm and understanding. He gave us a lot of advice. Nothing was too much trouble and he didn’t mind repeating himself… We cannot fault any aspect of the service Morgan Clark provided. We wouldn’t have had a clue where to start, we felt that having Nathan to begin with then Paul working on our behalf lessened the worry and stress in what was probably the most stressful experience in our lives.

Mr & Mrs Badder, Derbyshire

Nathan was caring, empathetic, but clear and professional. Most of all his approach was not pushy and he made me feel very comfortable. We were also in the first lockdown of the pandemic and he abided by the rules.

Amanda Rose Sarson, Liverpool

Back to Team

Navigating claims – clients share their stories

1 / 6

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to…

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned…

How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

Ted and Wendy recall their experience when a firework caused a devastating…

Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Mrs Evans talks through her experience as a landlord having to make…

Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

When Jane had an explosion at her home she had no idea…

Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

When Rob and Catriona returned home from work to find their house…

View all video reviews

Why choose us

Resolving your claim as quickly as possible

With a dedicated team led by your Morgan Clark Loss Assessor, we ensure your claim runs seamlessly, restoring your property promptly with expert care.

Being equally represented

Without Morgan Clark on your side, you will be negotiating with the Loss Adjuster alone. Would you consider going to court without a solicitor on your side?

A single point
of contact

As our client, you will never have to go through a call centre. You will have the direct contact details of your Morgan Clark Loss Assessor and their assistant.

Receive the full settlement you are entitled to

Morgan Clark’s unrivalled experience dealing with insurance companies and Loss Adjusters ensures our clients receive everything they are entitled to.

Keeping you
in control

You choose the way your claim is managed – some people like to manage each step with their Loss Assessor, others prefer to let their Assessor take the reins completely – the choice is yours.

Significant reduction
in stress

It is easy to underestimate the time and energy that goes into running a claim. Having an expert guide you through the process will reduce this stress and allow you to focus on your day to day life.

We will help you get back into your property as quickly as possible, ensuring you receive the full settlement you’re entitled to.

Send an enquiry

24/7 support

0808 273 8929

See all of our reviews on

5/5

Fire Claim – Coalville

Overall could not fault anything… so well planned. Settlement exceeded my expectations.

Mr & Mrs Robinson

Escape Of Water Claim – Saffron Walden

I was reassured immediately by the original person who visited and it made me realise I had made a good decision using Morgan Clark immediately. (Dan is) An absolute legend. He has b…

Antony Ross

I was absolutely devastated to see my house destroyed due to a burst water pipe and was struggling to get a meaningful response from insurance company. That’s when my friend re…

Manjusha Rathi

The service has been fantastic. Dan in particular has been very supportive and informative, offered me his best advise and how to proceed with the issues I’m having. Communication…

Mrs Hussain

Flood Claim – Warminster

I found the MC team and associated companies professional and helpful at all times.

D. Behrens

Fire Claim – Herefordshire

We are just so grateful for your involvement and help. The loss adjusting firm were an awful company to deal with so it was not an easy job for Paul. We certainly couldnt have don…

Nicola Addis

Excellent service during a very difficult time

Daniel Waller

Escape Of Water Claim – Cheltenham

Very helpful at all stages. Settlement exceeded my expectations

A. Phelan

Fire Claim – Manchester

Ryan was very helpful and an asset to your company, very friendly and professional, always emailed and called with updates, went out his way to help and made this stressful task easy…

M. Amin

I was contacted by Morgan Clark after a serious house fire. I appointed them to manage my claim and was very pleased with the service. They handled every aspect of the process with…

Edward Faherty

A professional and personable experience. Information was forthcoming. Results were excellent.

Mike

You navigated me through a horrible experience with patience and understanding
If I hadn’t had your service I think I would still have a damp property as I certainly had…

Annette Goldsmith

Fire Claim – Oxon

We cannot fault the service at all . We honestly don’t know how we would have been able to deal with all this without Morgan Clarks expert knowledge and service. A truly excep…

Hannah and Richard Spooner

Escape Of Water Claim – Droitwich

Our Loss Assessor, Paul Taylor was superb, he kept us very well informed with the progress of the claim and was very supportive from start to finish. We were very impressed with the …

David Alexander

Very professional and extremely helpful. Took care of everything relieving the stress throughout a difficult time.

Trusted User

Fire Claim – Merseside

Mr Chapman handled my case so professionally yet with respect and sensitivity! He couldn’t have done it better!

Mohsen Nikrooyan

I had a large fire at a rental property and a rep from Morgan Clark contacted me out of the blue to explain the services they could provide, at first it sounded too good to be true b…

Stephen Saunders

Fire Claim – Hartlepool

Morgan Clark were very helpful, they made a very distressing situation as easy as possible for me, lots of communication, no question was a stupid question. Settlement exceeded my ex…

V. Cornforth

Considering the circumstances we found ourselves in, we couldn’t have been helped by more knowledge and friendly people. Special thanks to martin & Sarah. Nothing was too m…

I just wanted to give a shoutout to Pino from Morgan Clark for his amazing help with my water escape insurance claim. The whole process was pretty tough, but Pino was always there, r…

Vivek Singh

Your claim is in safe hands

As the industry leader, Morgan Clark sets the bar when it comes to standards. We are also proud to support a number of charities both in the UK and overseas.

Professional Memberships

Charities we support

Martin Chapman

Martin has worked in the insurance sector since 1994 and as a Loss Adjuster since 2001. Martin became a Loss Assessor at Morgan Clark in 2013. He has wide-ranging experience in domestic and commercial claims, across fires, floods and all other perils.

The engagement of Morgan Clark ensures that the everyday handling and progression of a claim is dealt with by ourselves, keeping our clients updated at all times. I have successfully handled claims of all natures for both commercial and residential claimants, in some cases turning round the insurer’s initial decision to reject the claim.

Customer Feedback

Martin has been great throughout the process. He explained things clearly in terms of our options when negotiating. Our claim had a few bumps in the road but Martin really did not shy away from this and for that we are really grateful. Martin is really knowledgeable about the whole claims process and was able to handle any resistance posed by the insurers. Martin is great at steering us to the best solution and knowing when to push further with the insurers. Martin’s wonderful assistant Sarah is amazing too! She chases our money like it is her own and responds quickly to all emails and can keep any worries at bay. In a time of great emotional and financial stress, they absorbed the majority of the stress which allowed us to continue working and prioritising our children.

Ms Collins, Manchester

We found ourselves in a position of having to make a claim, a loss adjuster attended from the insurers with an offer being made shortly afterwards. Being a loss adjuster myself, I knew this offer was a fraction of what the claim amounted too. Due to not having the time to manage the claim myself or argue with insurers, we approached Martin Chapman from Morgan Clarke to ask for his assistance. After taking the claim on, I am happy to report that the claim was dealt with successfully utilising Morgan Clarkes contractors and suppliers, this saved so much of my time with the claim being concluded fairly and quickly. Hopefully I won’t find myself in that position again but if I do, my first call will be to Morgan Clark.

Karl Morse, Stoke on trent

Upon meeting Martin I knew immediately that I was in a very safe pair of hands; Martin has vast experience and knowledge of the industry. At what was a stressful and emotional time Martin acted swiftly to commence my claim and it was his immediate advice as to next steps and actions I should take to prevent any further damage to my property that has enabled me to minimise the amount of time my business was closed. Even when water levels were too high to allow vehicles into the village, Martin went above and beyond to ensure he attended to view the damage and to get the ball rolling on my behalf with the insurer. It would have been impossible for me to have dealt with this claim myself and I owe an enormous debt of gratitude for the professional, efficient and friendly service provided to me by Martin and his colleague Sarah Lohan. At no time was it necessary for me to request updates on the status of my claim as Martin and Sarah were proactive, ensuring I received regular progress reports. I always felt my claim was being dealt with as their number one priority – which is exceptional when the number of claims being handled simultaneously is considered. I cannot recommend highly enough the service I have encountered. Hearing from my neighbours how they are battling to deal with their claims I realise how very lucky I have been to have such true professionals acting on my behalf. I would be very happy for Morgan Clark to release my details to anyone requiring a point of reference regarding Morgan Clark’s services. An enormous thank you for your first-class service Martin Chapman and Sarah Lohan!

P F Webb, Doncaster

Back to Team

Navigating claims – clients share their stories

1 / 6

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to…

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned…

How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

Ted and Wendy recall their experience when a firework caused a devastating…

Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Mrs Evans talks through her experience as a landlord having to make…

Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

When Jane had an explosion at her home she had no idea…

Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

When Rob and Catriona returned home from work to find their house…

View all video reviews

Why choose us

Resolving your claim as quickly as possible

With a dedicated team led by your Morgan Clark Loss Assessor, we ensure your claim runs seamlessly, restoring your property promptly with expert care.