The insurance claim process – what to expect

At the outset of an insurance claim, it is common for people to look for guidance about the process ahead. Many want to know how long their claim will take to resolve so they can plan for the coming weeks and months. There are many factors that impact each individual claim, and it is therefore very difficult to predict how long an insurance claim will take to resolve. Thanks to decades of experience however, we can give you a better understanding about your claim, we would need to speak to you, with no obligation, to offer tailored advice on your specific circumstances. In the mean time, please click on the option that best describes you here for a better understanding of the insurance claim process.

Dan Norris, Loss Assessor

10+ years' experience

Speak to an expert, like Dan, who will fight for everything you're entitled to

Free FCA Regulated Support

Your claim resolved as quickly as possible

Experts negotiating on your behalf can expedite the process significantly.

Equal representation at every stage

Never feel outnumbered – your dedicated Loss Assessor works exclusively for you.

Secure your full settlement

We focus negotiations on achieving the best possible settlement for you.

Popular Questions

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Read more in Loss Adjusters: Your Questions Answered.

While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.

Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters.

In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge.

What our customers are saying about us

End-to-end management
Fire Claim – Mickleton

“I was exceptionally pleased with the whole process. Professional effective and responsive. Settlement exceeded my expectations.”

J. Lonsdale

Weight lifted

“We are both pensioners in our 70’s. Eight years ago we let our family home to supplement our pensions. Unfortunately, there was a fire incident in the kitchen. The occupiers were…”

Mr Choudhary

Dependable support
Fire Claim – Leicestershire

“He made us aware of things we genuinely hadn’t thought of. Whatever was a problem for me Natalie really couldn’t have been more helpful.”

M. Smith

Dependable support
Fire Claim – Cheshire

“Very quick and efficient service and always kept updated with progress of the claim. Settlement exceeded my expectations.”

C. Peach

Dependable support

“Absolutely brilliant service from everyone involved in our house renovation “

“Thanks Mick Hindle”

Mick Hindle

Exceeded expectations
Flood Claim – Doncaster

“Following flooding in November 2019 which affected my home, business and the entire village I realise how very fortunately I have been to have had my insurance claim handled by Mar…”

Pam Webb

Dependable support

“Fantastic people to deal with, very informative and certainly recommend”

Naz Ahmed

Genuine care

“We cannot recommend Morgan Clark highly enough, the service they provide in often devastating circumstances is absolutely first class. When we encountered resistance from our insur…”

Paul Burns

End-to-end management

“Morgan Clark are truly brilliant! We appointed Morgan Clark at the outset of a complex property claim that ultimately took over a year to reach settlement. From the beginning, thei…”

Mr James

End-to-end management
Fire Claim – Hampshire

“Overall the service has been excellent from start to finish all the people involved with my claim have been professional, approachable, excellent at communicating information, fast…”

Kyle Belgrano

Dependable support

“Through all the difficult times, the ups and the downs, Mr Marc Ross’s (loss advisor at Morgan Clark) experience, level headedness and professionalism has been immense and ha…”

Mohamed Khalifa

Dependable support

“The service has been fantastic. Dan in particular has been very supportive and informative, offered me his best advise and how to proceed with the issues I’m having. Communicati…”

Mrs Hussain

Dependable support

“Morgan Clarke represented me in dealing with my insurance company. They also recommended an excellent surveyor. Both worked together making an excellent team. I have dealt with Mor…”

C Mather

Dependable support

“Excellent service from Morgan & Clarke, we highly recommend anyone to use these guys if needed. These insurance companies are animals so if you need help contact Morgan Clarke…”

Trustpilot Review

End-to-end management

“I contacted Morgan Clark when my water pipes burst and flooded the whole house. It was a painful experience but as soon as Morgan Clark took over I felt a weight had been lifted. T…”

Miss Julia Morley-Drulia

End-to-end management

“Absolutely excellent from start August 2023 . We would still be in the dark and struggling, they are still fighting for us! Flood”

Lynda & Ian Murray

Dependable support
Fire Claim – West Bromwich

“Very pleased with Paul’s help, knowledge and professionalism in dealing with our claim. I would have been lost without his help, Paul explained and guided me through all the…”

Ishvar Patel

End-to-end management
Fire Claim – Leeds

“This process is very nerve wracking at the beginning . Morgan Clark once involved removed all the hassle . All parties involved have been superb from start to finish.”

Richard Robinson

End-to-end management

“2 years ago I had a house fire just before Christmas of which I got out in just my night wear. I lost everything I owned. And didn’t know were to start. A representative from…”

Mrs J Fillingham

Dependable support
Fire Claim – Bromley, London

“Initially we were sceptical about the service offered, but once the decision was made, we realised it was the best way to go. We were never left in the dark. Sara was particularly …”

Mr D And Mrs J Buckstone

End-to-end management

“Very helpful , very polite, great communication. Dealt with my claim from start to finish. No stress. Definitely recommend. If I have an issue in the future, I know where to come. …”

Charlie Lockwood

End-to-end management

“We had the misfortune of having a serious fire in our house last year, your first reaction is to think how am I going to deal with this, am I adequately insured, It will take forev…”

Neil Kelly

Weight lifted

“Supportive, friendly, professional, efficient they got my stalled claim going, took the stress out of a horrible situation and me back in my home”

Roger Vince

Exceeded expectations
Fire Claim – Southampton

“I am grateful for the support given by Morgan Clark as I feel without them I would have not been able to have as much covered by insurance as we did. Very happy with the overall cl…”

K. McGregor

Dependable support

“They were helpful and supportive at a very difficult time – immediate aftermath of a house fire. Managing an insurance claim and building works and moving out of the house wh…”

Vicki Evans

End-to-end management

“Morgan Clark dealt with every aspect of our insurance claim right from the very start. I am so thankful that the day after we were flooded, a representative from Morgan Clark was t…”

Miss Tracey Lord-Braddock

Dependable support

“Having Morgan Clarke represent us changed our lives during a very difficult time. Our loss assessor Martin Chapman and the team behind him worked tirelessly to make sure our claim …”

Shirley Hartnell

Dependable support

“From day one Morgan Clark was an incredible help after we lost everything in a house fire. We wouldn’t have known where to start dealing with the insurers or rebuilding the p…”

Ellie Hartland & Glenn Gooden

Genuine care
Fire Claim – Brinscall, Lancastershire

“Pino from the outset was amazing. He was reassuring and his approach enabled me to see the exit point from what was a very difficult time for me and my family. The (settlement) amo…”

John Simpson

Weight lifted

“The service Morgan Clark provided was exceptional and I would highly recommend them to anyone. At a time when things are challenging, they helped take away a lot of the stress and …”

Nicholas Leigh

End-to-end management

“I have nothing bad to say about Morgan Clarke (MC), and working with them, everything was good. Had a very unpleasant fire experience, not nice, place was a mess, phoned up MC, and…”

Nic T (Martin Thomas)

Dependable support

“Yes I would. They were professional, reassuring and kept me well informed through the whole experience,”

Trusted User

Dependable support

“I had never had to make a large insurance claim, so when a tree fell on my home and made it uninhabitable, I did not know where to begin. Morgan Clark came to my rescue and I could…”

Jane Lindsay

End-to-end management

“I had the privilege of instructing Morgan Clark after a devastating fire at one of my rented properties, and I must say, they were a true lifesaver. Ryan, in particular, stood out …”

Matthew Lewis

End-to-end management
Fire Claim – Hull

“Very pleased with the service, especially having had fire damage during these stressful times of travel restrictions. It was evident throughout that they were working on my behalf …”

N. Thakar

End-to-end management

“Morgan Clark were absolutely brilliant from start to finish with our insurance claim. With going through a difficult personal matter, and to then have a house fire on top that requ…”

Sally Harris

Weight lifted

“The service offered by Morgan-Clark from all who dealt with my claim was first class. I achieved a far greater sum as a result of having my claim professionally handled. In particu…”

Mr Dan Cattell

Weight lifted

“I have worked with Morgan Clark on more than one occasion. I truly believe customer satisfaction and providing all round exceptional service to the customer is their company ethos….”

J Hussain

Genuine care
Fire Claim – Oldham

“The biggest thing for us was the understanding of the impact of the fire on us all – it didn’t feel like anyone involved was doing a ‘tick box’ the service …”

G. Byrne

Genuine care
Business Interruption Claim – Leaps and Bounds, Truro

“Kind, calm and experienced. I had faith in his ability to sort out this mess”

Betty Heather

Morgan Clark are authorised and regulated by the Financial Conduct Authority (FCA)

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