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Property insurance claims advice – Get support from a Loss Assessor

Don’t navigate your insurance claim alone.
We provide clear guidance so you know what to expect at every stage.

How we can help:

  • Arrange emergency works to secure your property
  • Identify the full extent of damage
  • Handle negotiations with your insurer
  • Restore your property efficiently

See our step-by-step insurance claims process here.

Rated 4.9 on Trustpilot / 5* on Feefo by verified customers.

We will help you get back into your property as quickly as possible, working to secure the best settlement under the terms of your policy

24/7 support

0808 159 3249
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Who we help

homeowners, friendly, couple, satisfied, meeting at home

Homeowners

Protect your home and personal belongings

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Business Owners

Ensure your property and tenants are fully covered

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Landlords

Safeguard your premises and business assets

Learn more

Why choose us

Resolving your claim as quickly as possible

With a dedicated team led by your Morgan Clark Loss Assessor, we’ll drive the progression of your claim and oversee the restoration of your property with professional care.

Equal representation at every stage

Without Morgan Clark on your side, you will be negotiating with the Loss Adjuster alone. Would you consider going to court without a solicitor on your side?

A single point of contact

As our client, you will never have to go through a call centre. You will have the direct contact details of your Morgan Clark Loss Assessor and their assistant.

Helping you secure your full settlement

Drawing on extensive experience working with insurers and Loss Adjusters, Morgan Clark strives to secure clients the best possible settlement under their policy.

Keeping you in control

You choose the way your claim is managed – some people like to manage each step with their Loss Assessor, others prefer to let their Assessor take the reins completely – the choice is yours.

Support to ease the stress

Managing a claim can be incredibly demanding. Our experienced Loss Assessors provide practical support to help make the process easier, relieve the stress and allow you to focus on getting your life back on track.

Popular Questions

What will my insurance company think if I appoint a Loss Assessor? faq plus icon to expand accordian

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Click here to read more about Loss Adjusters.

Doesn’t my insurance company manage my claim? faq plus icon to expand accordian

While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.

What’s the difference between a Loss Assessor and a Loss Adjuster? faq plus icon to expand accordian

Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters here.

How much does Morgan Clark charge? faq plus icon to expand accordian

In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge by clicking here.

For more FAQs visit: Insurance claims FAQs – Morgan Clark

Your claim is in safe hands

As members of key professional bodies, Morgan Clark is committed to upholding the highest industry standards. We are also proud to support a number of charities both in the UK and overseas.

Professional Memberships

Certified cyber security protection

Trained to support vulnerable clients

Authorised by the Financial Conduct Authority

The Chartered Institute of Loss Adjusters (CILA)

The professional body representing UK Loss Assessors

The Chartered Insurance Institute

Charities we support

Promoting positive mental health and wellbeing in young women, through the sport of rugby.

An independent charity, providing free, confidential advice.

Encouraging sport for the benefit of serving for the Fire & Rescue Service.

Encouraging sport for the benefit of those serving the Fire & Rescue Service.

The charity we set up in 2009 to support families in Jarjari Village (Gambia)

What our customers are saying about us

5.0 Exceptional

based on 116 reviews

4.9 Excellent
  • Genuine care
    Fire Claim – Lancastershire

    “Pino was always available to talk, and guided us through the process. Liased directly with the insurers and put our minds at ease. Settlement exceeded my expectations.”

    J. Tyson

  • Dependable support
    Fire Claim – Oxon

    “We cannot fault the service at all . We honestly don’t know how we would have been able to deal with all this without Morgan Clarks expert knowledge and service. A truly exc…”

    Hannah and Richard Spooner

  • End-to-end management

    “Last November we had a house fire, in the loft, while we were home. It was devastating. The next morning, we went to view the house, the damage, clear up the debris from the street…”

    Bryoni Butler

  • Dependable support
    Fire Claim – Spalding

    “Dan was great. Dan did a fantastic job… I would definitely recommend MC… Settlement exceeded my expectations.”

    William Ruddle

  • Dependable support
    Explosion Claim – Portsmouth

    “Such a professional standard of service they made everything so much easier by taking over all of the hard complicated stuff and making us feel that we where the customers not the …”

    M. McCormick

  • End-to-end management

    “Absolutely great from the beginning Marc was always available to sort out that any problems were progressed smoothly whilst acting as liaison between ourselves and the Building C…”

    Carolyn and Miguel Alamo

  • Dependable support

    “Great service with the whole claim.
    Kept well informed informed and always had quick replies from questions.
    Very impressed”

    Wayne

  • Dependable support

    “Very helpful kept us in touch all times easy to speak to Martin Chapman top man”

    Mr & Mrs Robinson (Brian & Pamela)

  • Genuine care

    “Morgan Clarke dealt my water leak claim very fast and the right way. I was updated often for each and every move. They are experienced in handling the claim. They are very friendly…”

    Katy Marland

  • Dependable support

    “Having become involved in a considerable insurance claim concerning a property involved in a neighbouring gas explosion and fire I am thankful to have had Morgan Clark navigate thi…”

    Philip Lyndon

  • End-to-end management

    “We had a fire at our house. Morgan Clark acted as a loss adjuster on our behalf with our insurance company. This made what was a very stressful situation much less so. They helped …”

    Molly Soe

  • End-to-end management

    “After a house fire in 2020, we were completely in the dark over where to go next. We were visited by a member of the Morgan Clarke team to offer theirs services. As we had no exper…”

    Joanne Tyson Pearcy

  • Dependable support

    “Morgan Clark represented us after a major leak required the interior of our home to be stripped back, dried out, and reconstructed over 7 months. They were very professional and re…”

    David

  • Dependable support

    “Morgan Clark really helped me with a settlement that was very challenging and made a very distressing situation as easy as possible. Communication was great, my loss assessor Marti…”

    Vikki Cornforth

  • Dependable support
    Escape Of Water Claim – Norwich

    “From initial call, site visit was quick and very informative. The overall standard for start to finish was excellent with all involved. Dan was very helpful through this very hard …”

    Ian Jackson

  • Dependable support
    Fire Claim – Wiltshire

    “I am just so grateful that Ian Carter came along to talk to me when I first went to see the fire damage. I felt then that I faced an ordeal, Morgan Clark turned it into an increasi…”

    Catherine Fryett

  • Dependable support
    Fire Claim – Leeds

    “I was constantly kept informed by email, text and phone ,whenever there was a new development concerning the insurance company, the claim or progress of the building work. I especi…”

    Peter Craggs

  • Dependable support
    Fire Claim – Bromley, London

    “Initially we were sceptical about the service offered, but once the decision was made, we realised it was the best way to go. We were never left in the dark. Sara was particularly …”

    Mr D And Mrs J Buckstone

  • Dependable support
    Fire Claim – Gwynedd

    “Pino was personable, responsive, informative and effective. Communication was easy.”

    R. McMahon

  • Genuine care
    Fire Claim – Brinscall, Lancastershire

    “Pino from the outset was amazing. He was reassuring and his approach enabled me to see the exit point from what was a very difficult time for me and my family. The (settlement) amo…”

    John Simpson

  • Dependable support

    “After our home was flooded over a year ago, our insurer and their loss adjuster seemed motivated by their own best interests, not ours. When Morgan Clark’s Taunton team agree…”

    Kevin Vickers

  • End-to-end management
    Fire Claim – Birmingham

    “We reiceved an amazing service from Paul and the entire team who ensured we were always reassured and kept happy”

    A. Khan

  • End-to-end management

    “I contacted Morgan Clark when my water pipes burst and flooded the whole house. It was a painful experience but as soon as Morgan Clark took over I felt a weight had been lifted. T…”

    Miss Julia Morley-Drulia

  • Dependable support

    “We were unaware of insurance assessors before our devastating fire but so pleased we found Morgan Clark. They acted in our interests with the insurance company and took all the ha…”

    Mary & Nick Nicholls

  • End-to-end management
    Fire Claim – Stockton on Tees

    “The standard of service was very high. Keeping me informed along the way even when there was no major changes helped me feel that the whole claim was moving forward. Pino Musso was…”

    Vishal Pancholi

  • Weight lifted

    “I recommend this company to anyone who has suffered a loss and wishes to claim on their insurance regardless of the circumstances. They offer a comprehensive service that removes t…”

    Mr Kieran Phelan

  • Genuine care
    Business Interruption Claim – Leaps and Bounds, Truro

    “Kind, calm and experienced. I had faith in his ability to sort out this mess”

    Betty Heather

  • End-to-end management
    Fire Claim – Walton

    “Robert was very informative and alleviated any concerns we had… Robert reassured us and said we could call him at anytime, which we did, with many questions and he was accomm…”

    R. Carroll

  • Dependable support
    Fire Claim – Manchester

    “Ryan was very helpful and an asset to your company, very friendly and professional, always emailed and called with updates, went out his way to help and made this stressful task ea…”

    M. Amin

  • Dependable support
    Impact Claim – Dorset

    “Given the circumstances we could not ask for any more. Very helpful over a long period of very frustrating dealings with the Insurance Company and their Adjuster.”

    P. Hillier

  • Dependable support

    “Qute simply I don’t think that the end result of a beautifully restored house would have been achieved without Morgan Clark’s Marc Ross handling our claim with the insu…”

    Mr Stainer

  • Dependable support
    Fire Claim – Gloucestershire

    “Overall we were extremely satisfied with the service we received from your company.”

    Barbara Salmon

  • End-to-end management
    Flood Claim – Somerset

    “From the beginning very helpful and supportive. We felt they were always on our side. We had no concerns. Settlement exceeded my expectations. Excellent”

    Mr & Mrs Murray

  • Genuine care

    “Always informed me about the updates on my case. They were happy to answer any of my questions in no time. Pino and Sarah want above and beyond to help my duties that difficult ti…”

    Joanna Fiejtek

  • Dependable support
    Fire Claim – Stockton on tees

    “Overall I am very very satisfied with the outcome. Absolutely brilliant. 10/10. Settlement exceeded my expectations.”

    S. Shafiq

  • Genuine care
    Fire Claim – Wigan

    “Standard was, in a nutshell excellent. We most definatley couldn’t have managed without Pino,Sara , Robert and everybody else involved. Pino and Sarah were very, very helpful…”

    Steve Ashcroft

  • Dependable support

    “Despite all the problems with the insurers, Morgan Clark continued to chase and ensured that all areas were covered to our benefit. Although I became very stressed at times, Morgan…”

    Monika Payne

  • Dependable support

    “Thank you Morgan Clark for your excellent service since January 2022 I never expected to be in this situation with fire damage property, I was devastated. I didn’t know what to d…”

    Shaun Shafiq

  • Genuine care
    Fire Claim – Nefyn

    “The ordinary person on the street does not know about the role of a loss assessor. Once he had explained, and we digested the situation over night, we welcomed his assistance. We…”

    Pam Heath

  • Dependable support
    Fire Claim – Chesterfield

    “Nathan was the first person to view our house and answer our questions about what we were going to need to do.”

    Stephen Barnes

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