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How to use your own Loss Adjuster

If you would like to use your own Loss Adjuster to represent your interests throughout an insurance claim, the first thing you should know is that the term for a Loss Adjuster who works for the policyholder (you), is a ‘Loss Assessor’.

Morgan Clark are the UK’s leading firm of Loss Assessors and as leaders in the industry, we offer the public a free telephone consultation service. You are welcome to call us for expert advice about your insurance claim and your current position, with no obligation. If you then choose to use us as your Loss Assessor (or ‘independent Loss Adjuster’) we will explain the process to you in detail and will liaise with your insurance company on your behalf.

Some people can be concerned what their insurance company will think if they appoint their own Loss Assessor, but using a Loss Assessor is commonplace these days, particularly on larger claims. If you have this concern, please feel free to call us and we will put your mind at rest.

How can we help?

  • Single point of contact. As our client, you will never have to go through a call centre. You will have the direct contact details of your Morgan Clark Loss Assessor and their assistant.
  • Resolve your claim as quickly as possible. With a coordinated team led by your Morgan Clark Loss Assessor, your claim will run smoothly and efficiently and you will receive the settlement you are owed.
  • Significant reduction in stress. It is easy to underestimate the time and energy that goes into running a claim. Having an expert guide you through the process will reduce this stress and allow you to focus on your day to day life.

We will help you get back into your property as quickly as possible, ensuring you receive the full settlement you’re entitled to.

Popular Questions

What will my insurance company think if I appoint a Loss Assessor? faq plus icon to expand accordian

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Click here to read more about Loss Adjusters.

Doesn’t my insurance company manage my claim? faq plus icon to expand accordian

While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.

What’s the difference between a Loss Assessor and a Loss Adjuster? faq plus icon to expand accordian

Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters here.

How much will this cost? faq plus icon to expand accordian

In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge by clicking here.

Still have questions?

Visit our FAQs page for more answers.

See all of our reviews on

The level of service and customer care received from the dedicated team at Morgan Clark was second to none. Martin and Pino pulled out all the stops to make sure that the settlement …

J Roberts

All admin and associated works were taken care of, in a professional way. Also I was kept up to date on a regular basis. Brilliant service

Dave Berry

Escape Of Water Claim – Burnley

Pino Musso was a true Gentleman nothing was too much such a helpful and lovely man… I was kept very well informed… excellent on communication… Settlement exceeded m…

Maria Abbott

Fire Claim – Rochdale

In the first instance I was suspicious as I had never been in such a situation before but Pino was very reassuring and never pushy. I don’t know what I would have done without …

K. Pickles

Fire Claim – Herefordshire

We are just so grateful for your involvement and help. The loss adjusting firm were an awful company to deal with so it was not an easy job for Paul. We certainly couldn’t have don…

Nicola Addis

Absolutely excellent from start August 2023 . We would still be in the dark and struggling, they are still fighting for us! Flood

Lynda & Ian Murray

Morgan Clark treated us with care and respect from the beginning to end of the whole process and took all of the hard work out of our claim leaving us to be the customer and did ever…

Michael McCormick

Morgan Clark handled my insurance claim following a flood on my property. there was extensive damage. They handled all details of the claim removing most of the hassle for me in what…

Dr William Gorman

Escape Of Water Claim – London

Quick to respond, provided references, not a hard sell (which I wouldn’t have wanted when I was feeling particularly vulnerable about the damage). Methodically took me through proce…

E. Watts

Fire Claim – Ripley, Derbyshire

Martin Chapman was excellent – regular contact by phone

Simon Phillips

Two successful insurance claims – one for fire damage in excess of £100k to a business property, one for £1000 where the insurers would not pay. In both cases, it’s likely …

Dr Martin Breach

Escape Of Water Claim – Kings Langley

From the first conversation, Matt was thorough, patient and incredibly understanding. He removed any panic and stress that I possessed from the previous encounters with the insurance…

J. Boyd

Fire Claim – Nefyn

The ordinary person on the street does not know about the role of a loss assessor. Once he had explained, and we digested the situation over night, we welcomed his assistance. We w…

Pam Heath

I cannot fault the service I received, everyone I dealt with were very helpful .

I was treated with the utmost respect at all times as the incident was very traumatic due to t…

Impact Claim, Cambridgeshire

Escape Of Water Claim – Nottingham

Mr Paul Taylor was extremely professional. He looked after my interest and ensured that I got a fair deal. He took the stress out of navigating an unfamiliar system on my own. Withou…

Dr M. Rathi

Flood Claim – Nottingham

Martin was very professional, friendly and reassuring. Easily contactable. Answered all our questions fully. We recommend this team. They were all excellent and we are very satisfied…

Mr & Mrs Conway

First Class service

Fire Claim, Ripon

Morgan Clark provided us with peace of mind and managed all aspects of the fire incident at our home with care and professionalism. We are so so grateful to Morgan Clark You are a st…

Trustpilot Review

Escape Of Water Claim – Lancashire

Excellent service. First class. No negative feedback to give. Very personable and professional. Put me at ease during a very worrying time.

Rebecca Bond

Fire Claim – Derby

Paul was always on hand when needed, he always seemed and sounded very calm which kept me calm. because of paul my life carried on almost as normal. Not having to think or constantly…

Stephen Grounsell