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Free Insurance Claim Guides

If you’ve suffered a fire, flood or escape of water in your home or business, then one of our free guides to making an insurance claim will give you lots of useful information about what you need to do. Please click on the relevant icon:

Residential

Residential

Fire

Insurance Claim Guide

Residential

Fire

Insurance Claim Guide

Residential

Flood

Insurance Claim Guide

Residential

Flood

Insurance Claim Guide

Residential

Burst Pipes

Insurance claim guide

Residential

Burst Pipes

Insurance claim guide

Commercial

Business Owners Landing page, commercial, satisfied

Commercial

Fire

Insurance Claim Guide

Residential

Fire

Insurance Claim Guide

Commercial

Flood

Insurance Claim Guide

Residential

Flood

Insurance Claim Guide

Burst pipe, escape of water

Commercial

Burst Pipes

Insurance Claim Guide
Burst pipe, escape of water

Residential

Burst Pipes

Insurance Claim Guide

Dan Norris, Loss Assessor

10+ years' experience

Speak to an expert, like Dan, who will fight for everything you're entitled to

0808 159 3249 Enquire Now

Free FCA Regulated Support

Your claim resolved as quickly as possible

Experts negotiating on your behalf can expedite the process significantly.

Equal representation at every stage

Never feel outnumbered – your dedicated Loss Assessor works exclusively for you.

Secure your full settlement

We focus negotiations on achieving the best possible settlement for you.

Popular Questions

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Read more in Loss Adjusters: Your Questions Answered.

While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.

Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters.

In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge.

For more FAQs visit: Insurance claims FAQs – Morgan Clark

What our customers are saying about us

Feefo:

5.0 Exceptional

based on 118 reviews
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Trustpilot:

4.9 Excellent

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Weight lifted

“Martin Chapman and the team took the stress out of a bad situation. Options were explained in a language we understood and no decisions were made without seeking our permission fi…”

Shirley Hartnell

Dependable support

“Extremely responsive and tactful with queries. Efficient management of a complex repair project involving multiple parties”

Coastal Estate Management Ltd

Genuine care

“In August 2023 we suffered the loss of our bungalow to fire, needless to say one of the most traumatic events of our lfe. Within 24 hour we were contacted by representatives from L…”

Mr Keith Young

End-to-end management

“Excellent service. Professional team who were informative throughout my whole claim process.”

Simply Clinics

Dependable support
Fire Claim – Swanley

“Without Gilbert we would not have been able to get through this traumatic experience. His advice and help has been immeasurable. We cannot thank him enough.”

Peter Hammond

Weight lifted

“Well I can’t praise Natalie and David enough. We were in a dreadful situation and they made it quite plain sailing. Reassured me often and was always in touch, nothing too mu…”

Margaret Smith

Dependable support
Fire Claim – Redcar

“Excellent service all round. There was never a time we didn’t feel supported or that we weren’t important. Settlement exceeded my expectations.”

Emma Batey and Matthew Brown

End-to-end management

“Absolutely great from the beginning Marc was always available to sort out that any problems were progressed smoothly whilst acting as liaison between ourselves and the Building C…”

Carolyn and Miguel Alamo

Dependable support
Fire Claim – Cambridge

““My team” as I have grown to call them, have supported us through some challenging times, all with 100% professionalism, and with total support when I was finding all t…”

Jane Hampshire

Weight lifted
Fire Claim – Stewkley, Bedfordshire

“Sara and Denise sorted it all out – it was a great relief not to have to get involved. As pensioners and with my husband being diagnosed with terminal stomach cancer shortly…”

Enid and Bruce Moulder

Weight lifted

“The service offered by Morgan-Clark from all who dealt with my claim was first class. I achieved a far greater sum as a result of having my claim professionally handled. In particu…”

Mr Dan Cattell

Dependable support

“Morgan Clark provide an excellent professional service and i would not hesitate to recommend them to family and friends.”

Mr Stephen Jackson

Dependable support

“I was a little dubious about using a loss assessor – I’m good with a spreadsheet and can argue a case well. However, insurance companies are known to be less than fair …”

Julian Evans

Dependable support

“Having Morgan Clarke represent us changed our lives during a very difficult time. Our loss assessor Martin Chapman and the team behind him worked tirelessly to make sure our claim …”

Shirley Hartnell

Dependable support

“We are very pleased with Morgan Clark and how they were professional throughout the process. We have learned a great deal from Martin and we were very impressed with his knowlege a…”

Mr Denham

Genuine care

“Hello, after having a small kitchen Fire Pino and Sarah were appointed as our Loss Assessors.
Could have not been more happy with there performance”

Jc

Dependable support

“They were very helpful through the process .,, you can leave everything to them .,, they will guide you through”

Mr Maddi

End-to-end management
Fire Claim – Ilford

“Great service and clients needs were always met with good communication throughout the whole process. Great team, A+++++++++”

Mr Shak

End-to-end management
Flood Claim – Essex

“Matt was worth his weight in gold. He liaised and negotiated with the insurance company on our behalf and secured the best outcome for us. The overall service we received from Mor…”

J. Singh

Dependable support

“Good contact and friendly service”

Ian Hall

End-to-end management

“A professional and personable experience. Information was forthcoming. Results were excellent.”

Mike

Genuine care
Fire Claim – Bognor Regis

“We where guided through this process with kindness and totally clarity throughout. Settlement exceeded my expectations. We cannot recommend highly enough all parties concerned.”

Michael Webster

Dependable support

“Superb company to deal with. Highly recommended. Kept me informed throughout the duration of the claim and a special mention to Pino and Sarah for the support they provided taking …”

Riz Patel

Genuine care

“We were recommended Morgan Clark and Pino Musso by a relative after my girlfriend and I had a house fire. Although Pino couldn’t represent us as our Loss Assessor because of …”

David Marshall

Dependable support

“After our home was flooded over a year ago, our insurer and their loss adjuster seemed motivated by their own best interests, not ours. When Morgan Clark’s Taunton team agree…”

Kevin

End-to-end management

“Morgan Clark dealt with every aspect of our insurance claim right from the very start. I am so thankful that the day after we were flooded, a representative from Morgan Clark was t…”

Miss Tracey Lord-Braddock

Genuine care

“We couldn’t be more pleased with every aspect of this process – from initial contact through to meeting Pino, meeting the Surveyor, choosing a Contractor and working throug…”

Fire Claim, Preston

Weight lifted

“Martin, Sarah and Nathan were brilliant. I was traumatised after a fire and they looked after everything, answered every question and concern that I had. They relieved me of so muc…”

Shahina Begum

End-to-end management
Fire Claim – Poole

“Marc threw himself immediately into action upon arrival at the property a few days after the fire because of difficulties with the neighbours. Swiftly he got the measure of the Los…”

Ian Stainer

Weight lifted

“Exemplary service, no wonder you’re a market leading company. Martin took charge of all matters lifting the burden off my shoulders when I had recently lost my mother. Both Marti…”

Fire Claim, Grimsby

Dependable support
Fire Claim – Norfolk

“From the first meeting with Daniel, the meeting with Gilbert and the help that Denise was always ready with, we could not find fault with the service we have received. Settlement e…”

Mr & Mrs Gibbons

End-to-end management

“I can’t recommend Morgan Clark enough . I was in total despair when my insurance company initially declined our genuine claim literally weeks after moving into our new home . Th…”

Wendy Stubbings

Weight lifted
Fire Claim – Potters Bar

“Absolutely delighted in every respect… The weight of responsibility was lifted from my shoulders and everything was undertaken in a totally professional manner. I cannot imag…”

Graham Pooley

Dependable support

“The service has been fantastic. Dan in particular has been very supportive and informative, offered me his best advise and how to proceed with the issues I’m having. Communicati…”

Mrs Hussain

End-to-end management

“Superb from start to finish. Really helped through the process . Took away the anxiety i had. Brilliant every step of the way.”

Mr Richard Robinson

End-to-end management
Flood Claim – Somerset

“From the beginning very helpful and supportive. We felt they were always on our side. We had no concerns. Settlement exceeded my expectations. Excellent”

Mr & Mrs Murray

Dependable support
Explosion Claim – Portsmouth

“Such a professional standard of service they made everything so much easier by taking over all of the hard complicated stuff and making us feel that we where the customers not the …”

M. McCormick

Weight lifted

“Superb professional highly experienced service. Took all the stress out of an already shocking situation of dealing with fire damage. Highly recommended to anyone dealing with insu…”

Mohammed Ghazi

Dependable support
Fire Claim – Surrey

“I had no idea there were people out there who would fight my corner with the insurance company until I spoke to Alan. They were professional and friendly, both attributes I needed …”

James Pinhorn

Exceeded expectations
Flood Claim – Doncaster

“Following flooding in November 2019 which affected my home, business and the entire village I realise how very fortunately I have been to have had my insurance claim handled by Mar…”

Pam Webb

Morgan Clark are authorised and regulated by the Financial Conduct Authority (FCA)

Find out what this protection means for you.

Authorised and regulated by the Financial Conduct Authority
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Authorised and regulated by the Financial Conduct Authority

Professional Memberships & Accreditations

Being part of professional bodies means you can rest assured that Morgan Clark deeply values producing work to the highest standard. Click or tap any of the logos to learn more about that accreditation.

Join Our Award-Winning Team

Looking for a career in claims? We’re hiring Loss Assessors.

Apply now