Third Party, burst pipe

Third party insurance claim advice for homeowners

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You will need to make a third party claim if you’ve suffered as a result of someone else’s negligence, for example, a contractor working on your property, an architect, surveyor, or even a neighbour. If damage is caused to your property as a result of someone else’s negligence, you have the right to make an insurance claim.

The insurance claim process for third party claims can be particularly complicated. There may be problems with the third party’s insurance cover or they could try to avoid accepting liability. Unlike a regular insurance claim, the law dictates that it is the claimant’s responsibility to prove that the third party is liable.

If you appoint Morgan Clark to manage your insurance claim, you will have your Loss Assessor’s direct contact details, they will be your single point of contact throughout the claims process and you will no longer have to go through your insurance company’s call centre.

How we will help you with your insurance claim…

Our aim is to reduce the time our clients have to spend on their insurance claim. As you will have your Loss Assessor’s direct contact details, they will be your single point of contact throughout the claims process and you will no longer have to go through your insurance company’s call centre.

There will be many time-consuming elements to your insurance claim, with Morgan Clark on your side you can rely on your Assessor to…

  • Help you find somewhere you are happy to live while your home is being restored
  • Ensure the full extent of damage is uncovered to safeguard the value of your home
  • Handle all negotiations with your insurer to protect your best interests
  • Ensure your insurance claim is run efficiently to get you back home as quickly as possible

We will help you get back into your home as quickly as possible, ensuring you receive the full settlement you’re entitled to.

Popular Questions

What will my insurance company think if I appoint a Loss Assessor? faq plus icon to expand accordian

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Click here to read more about Loss Adjusters.

Doesn’t my insurance company manage my claim? faq plus icon to expand accordian

While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.

What’s the difference between a Loss Assessor and a Loss Adjuster? faq plus icon to expand accordian

Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters here.

How much will this cost? faq plus icon to expand accordian

In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge by clicking here.

Still have questions?

Visit our FAQs page for more answers.

See all of our reviews on
Escape Of Water Claim – Nottingham

Mr Paul Taylor was extremely professional. He looked after my interest and ensured that I got a fair deal. He took the stress out of navigating an unfamiliar system on my own. Withou…

Dr M. Rathi

Lightning Claim – Bury

Our high level of satisfaction with Morgan Clarke comprised of many fundamental components including communication, teamwork and collaboration skills, problem-solving, accuracy and q…

Dr Baqar & Mrs Andrea Ali

Fire Claim – Bournemouth

Just excellent teamwork all round from my perspective, to get the job done in the best way possible. I have no negative comments to bring. Settlement exceeded my expectations.

P. Macpherson

Fire Claim – Southampton

I am grateful for the support given by Morgan Clark as I feel without them I would have not been able to have as much covered by insurance as we did. Very happy with the overall clai…

K. McGregor

Morgan Clark took over the whole process and managed it using all their expertise on my behalf. This left me feeling confident that they negotiated the best possible outcome for me. …

Mrs Jane Hampshire

I was very wary of getting involved at first as they sought out me. However, they were very reassuring at beginning when we were in state of shock after house fire. Always replied pr…

Stan Johnston

Fire Claim – Dorset

It was absolutely amazing and second to none. 1st class work and communications. Settlement exceeded my expectations

Paul Oakden

Having become involved in a considerable insurance claim concerning a property involved in a neighbouring gas explosion and fire I am thankful to have had Morgan Clark navigate thing…

Philip Lyndon

Martin Chapman and the team took the stress out of a bad situation. Options were explained in a language we understood and no decisions were made without seeking our permission firs…

Shirley Hartnell

First class service, everyone very knowledgable and easily worth the fees. Thank you team, great job.

Trusted User

Morgan Clark – thoroughly recommended!
We were totally inexperienced at making insurance claims, and uncertain how to manage anything after a serious fire. At first we wo…

Brigid Curtis

I had a fire at a property i own some distance from my home. At the time i was caring for my elderly unwell mother. The company i needed to assist was definitely Morgan Clarke. Initi…

Fire Claim – London

This was my first experience of such a house fire and insurance claim and I was delighted to have Morgan Clark handle everything, taking do much pressure and anxiety away from me. Th…

Margaret Magee

Escape Of Water Claim – Droitwich

Our Loss Assessor, Paul Taylor was superb, he kept us very well informed with the progress of the claim and was very supportive from start to finish. We were very impressed with the …

David Alexander

I was absolutely devastated to see my house destroyed due to a burst water pipe and was struggling to get a meaningful response from insurance company. That’s when my friend re…

Manjusha Rathi

Fire Claim – Bognor Regis

We where guided through this process with kindness and totally clarity throughout. Settlement exceeded my expectations. We cannot recommend highly enough all parties concerned.

Michael Webster

Escape Of Water Claim – Burnley

Pino Musso was a true Gentleman nothing was too much such a helpful and lovely man… I was kept very well informed… excellent on communication… Settlement exceeded m…

Maria Abbott

I don’t think it’s possible for a layman to resolve a major insurance claim without the help of a loss assessor.

In our case our insurer’s loss adjuster trie…

Escape of Water Claim, Willingham

Fire Claim – Leicester

Sunny, Ryan and Bev all provided a faultless exceptional service. I have worked with Ryan on more than one occaision, He has been attentive, diligent and has persevered/persuaded (v…

J. Hussain

Fire Claim – Cheshire

Morgan Clark were absolutely fantastic. Professional, responsive, exceeds expectations, handles all calls, concerns, issues. Rebuild of house exceeds original spec. You have no wor…

Eddie Watkins

Morgan Clark are authorised and regulated by the Financial Conduct Authority (FCA)

Find out what this protection means for you here.

Authorised & Regulated for your protection

by the Financial Conduct Authority

Reference number 309575

Authorised & Regulated for your protection

by the Financial Conduct Authority

Reference number 309575

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