Flood insurance claim advice for homeowners

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Following a flood at your home, you will have to prepare a complicated insurance claim, engage and oversee contractors and negotiate with your insurance company. But you don’t have to go through this alone.

Morgan Clark is a firm of professional Loss Assessors specialising in flood and water damage insurance claims. Should you choose to use our services, you will have peace of mind knowing your home will be thoroughly dried and sanitised by an experienced restoration company, ensuring there are no future issues, such as damp and dry rot.

Every Morgan Clark client is assigned a dedicated Loss Assessor and Claims Technician. Their experience will ensure your claim is run smoothly and efficiently to reduce the stress you would otherwise go through having to deal with the insurance company alone.

How we will help you with your flood insurance claim…

Our aim is to reduce the time our clients have to spend on their flood insurance claim. As you will have your Loss Assessor’s direct contact details, they will be your single point of contact throughout the claims process and you will no longer have to go through your insurance company’s call centre.

There will be many time-consuming elements to your insurance claim, with Morgan Clark on your side you can rely on your Assessor to…

  • Help you find somewhere you are happy to live while your home is being restored
  • Ensure the full extent of damage is uncovered to safeguard the value of your home
  • Handle all negotiations with your insurer to protect your best interests
  • Ensure your insurance claim is run efficiently to get you back home as quickly as possible

We will help you get back into your home as quickly as possible, ensuring you receive the full settlement you’re entitled to.

What our clients say, in their own words…

Client’s Experience with Morgan Clark Handling His Flood Insurance Claim in Wales

Mr Lund discusses his flood insurance claim and the incredible recovery he…

Lilias Ahmera’s story – Flood Claim, Somerset

When flooding devastated Lilias’s beautiful Somerset farmhouse, she was left facing the…

How Morgan Clark Helped clients with Her Flood Insurance Claim in Derbyshire

Mrs O’Halloran felt she had to come back to Morgan Clark when…

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to…

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned…

Popular Questions

What will my insurance company think if I appoint a Loss Assessor? faq plus icon to expand accordian

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Click here to read more about Loss Adjusters.

Doesn’t my insurance company manage my claim? faq plus icon to expand accordian

While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.

What’s the difference between a Loss Assessor and a Loss Adjuster? faq plus icon to expand accordian

Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters here.

How much will this cost? faq plus icon to expand accordian

In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge by clicking here.

Still have questions?

Visit our FAQs page for more answers.

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See all of our reviews on

Through all the difficult times, the ups and the downs, Mr Marc Ross’s (loss advisor at Morgan Clark) experience, level headedness and professionalism has been immense and havi…

Mohamed Khalifa

We were recommended Morgan Clark and Pino Musso by a relative after my girlfriend and I had a house fire. Although Pino couldn’t represent us as our Loss Assessor because of ce…

David Marshall

Flood Claim – Somerset

From the beginning very helpful and supportive. We felt they were always on our side. We had no concerns. Settlement exceeded my expectations. Excellent

Mr & Mrs Murray

Malicious Damage – Lancashire

Honestly, I have no negative feedback, only positive. It is so unusual nowadays to deal with such a professional, honest and dedicated group of people. Moreover, it wasn’t just one …

Fiona Glen

Guided me and helped me through my claim
I’ve never had to make an insurance claim anything like this before. Mark and Natalie at Morgan Clark guided me through the process, …

Ron Jarman

Great communication. Very prompt. Easy to contact the right person when required.

Crighton Mather

I was contacted by Morgan Clark after a serious house fire. I appointed them to manage my claim and was very pleased with the service. They handled every aspect of the process with…

Edward Faherty

We were reassured that Morgan Clark represented us throughout our complicated insurance claim. Procedurally, there were several occasions when we felt out of our depth and we were re…

David Metherell

Fire Claim – Beverley

There is nothing to improve, 5 stars in all areas. Settlement exceeded my expectations.

Bryoni Butler

Fire Claim – Gwynedd

Pino was personable, responsive, informative and effective. Communication was easy.

R. McMahon

Fire Claim – Oldham

The biggest thing for us was the understanding of the impact of the fire on us all – it didn’t feel like anyone involved was doing a ‘tick box’ the service wa…

G. Byrne

Fire Claim – Coventry

Overall, very very happy with the decision to ask Morgan Clark to carry out the task of dealing with my claim. I wouldn’t have been able to see this through on my own – …

Iqbal Singh Kunner

I was not aware that companies like Morgan Clark existed. We had a serious and devastating house fire which required massive restoration work and meant we could not live in our prop…

Dr Hirst

Fire Claim – Ilford

Great service and clients needs were always met with good communication throughout the whole process. Great team, A+++++++++

Mr Shak

Until we suffered a serious house fire in 2016, we had never heard of an insurance assessor and had absolutely no idea of their function. We were alerted to their existence by neighb…

Catriona Chase

Brilliant service would highly recommend.

Advice Debt

Morgan Clark have been amazing guiding us through a fire trauma ensuring that we get what we needed and come home to our restored house and home

Stephen Barnes

Morgan Clark took over the whole process and managed it using all their expertise on my behalf. This left me feeling confident that they negotiated the best possible outcome for me. …

Mrs Jane Hampshire

Fire Claim – Lancashire

No areas of concern. It was done perfectly, to the point were we never even thought about the event because we knew it was left in the very capable hand of Morgan Clark who looked af…

Ian Bamforth

We had a straight forward and stress free experience dealing with Morgan Clark as they handled our house insurance claim. They kept us informed each step of the way and gave us good …

Peter Corkhill

Morgan Clark are authorised and regulated by the Financial Conduct Authority (FCA)

Find out what this protection means for you here.

Authorised & Regulated for your protection

by the Financial Conduct Authority

Reference number 309575

Authorised & Regulated for your protection

by the Financial Conduct Authority

Reference number 309575

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