Burst pipe insurance claim advice for homeowners

A burst pipe in your home can cause considerable unseen damage. The full extent of the damage must be revealed to ensure your home is safeguarded. The decisions you make throughout your insurance claim will have a direct impact on the restoration of your home and the settlement you’ll receive.

Without a professional Loss Assessor on your side, you face having to prepare, manage and negotiate a complicated insurance claim alone. Should you choose to appoint Morgan Clark, we will step in immediately to supervise the drying, sanitation and refurbishment of your home.

Drying out a property is a specialist operation and, if it isn’t carried out properly, you could be faced with severe damp and dry rot problems in the future.

Your dedicated Loss Assessor will deal with your insurance company and their Loss Adjuster so you can focus on getting your life back on track. They will ensure you have the information and support you need to make the critical decisions ahead.

How we will help you with your burst pipe insurance claim…

Our aim is to reduce the time our clients have to spend on their insurance claim. As you will have your Loss Assessor’s direct contact details, they will be your single point of contact throughout the claims process and you will no longer have to go through your insurance company’s call centre.

There will be many time-consuming elements to your insurance claim, with Morgan Clark on your side you can rely on your Assessor to…

  • Help you find somewhere you are happy to live while your home is being restored.
  • Ensure the full extent of damage is uncovered to safeguard the value of your home.
  • Handle all negotiations with your insurer to protect your best interests.
  • Ensure your insurance claim is run efficiently to get you back home as quickly as possible.

Support when you feel outnumbered

Contact us to ensure your claim is handled fairly and efficiently.

Popular Questions

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Click here to read more about Loss Adjusters.

While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.

Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters here.

In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge by clicking here.

What our customers are saying about us

Dependable support
Fire Claim – Chesterfield

“Nathan was the first person to view our house and answer our questions about what we were going to need to do.”

Stephen Barnes

End-to-end management

“Until I had a serious house fire in May 2019 I had no ideas that companies like Morgan Clark existed. But let me tell you when your world has fallen apart the last thing you need i…”

Robert Hirst

Weight lifted

“Exemplary service, no wonder you’re a market leading company. Martin took charge of all matters lifting the burden off my shoulders when I had recently lost my mother. Both Marti…”

Fire Claim, Grimsby

Genuine care

“I just wanted to give a shoutout to Pino from Morgan Clark for his amazing help with my water escape insurance claim. The whole process was pretty tough, but Pino was always there,…”

Vivek Singh

Dependable support

“I contacted them via their website and they still gave me a callback despite my claim size being under their threshold, and gave me contacts and advice on how to proceed.”

Bosh

Dependable support
Fire Claim – Kent

“Excellent service overall. I would strongly recommend Morgan Clark to anyone in a similar situation to us. It is invaluable to have the backing of people with experience to help yo…”

Joanna Friend

Dependable support

“They helped us so much navigating a very difficult time.”

Pfavai McNab

Genuine care
Flood Claim – Cambridgeshire

“Please thank Dan Norris. Dan is a very lovely person. My husband died at the start of this claim, and Dan was so kind and supportive and was always there to help me. I couldn’t ha…”

Janice Donovan

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Fire Claim – Spalding

“Paul was highly professional throughout a difficult and complex matter. He was calm, diplomatic, an excellent negotiator, extremely knowledgeable, brilliant with details, figures, …”

Mr & Mrs Cameron, Regent Bingo Club

End-to-end management
Fire Claim – London

“It was the best thing I did to assign Morgan Clark to help me with my claim . They have a lot of experience in this field , I’ve never had to make a claim for fire before so …”

Emine Enver

Dependable support
Fire Claim – Bournemouth

“Just excellent teamwork all round from my perspective, to get the job done in the best way possible. I have no negative comments to bring. Settlement exceeded my expectations.”

P. Macpherson

End-to-end management
Fire Claim – Cambridgeshire

“As you can imagine, after our house fire we were very scared and apprehensive about the whole insurance claim and subsequent works. We had never experienced anything like this in t…”

Tony Cornwell

End-to-end management

“Absolutely excellent from start August 2023 . We would still be in the dark and struggling, they are still fighting for us! Flood”

Lynda & Ian Murray

Dependable support

“Morgan Clark came recommended to us by a family friend and we are so grateful to and feel so lucky to have had them looking after us. We had a house fire 15 months ago and were rea…”

Rachel Wagstaff

Dependable support
Fire Claim – Swindon

“Ryan was fantastic – he has an abundance of experience on both sides of the fence; client and insurer. I truly do not feel my claim would have been paid without his support &…”

Colin Cox

End-to-end management

“I have nothing bad to say about Morgan Clarke (MC), and working with them, everything was good. Had a very unpleasant fire experience, not nice, place was a mess, phoned up MC, and…”

Nic T (Martin Thomas)

Dependable support

“Extremely professional and helpful .A credit to your company.
I was kept very well informed.”

“Settlement exceeded my expectations.”

Fire Claim, Plymouth

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Flood Claim – Exeter

“David very patiently answered our technical queries and we had complete confidence in his advice.”

K. Vickers

Dependable support

“At first when dealing with a company like Morgan Clark, we were under the impression that we didn’t need them however after the hurdles that they jump through to get us our claim…”

Keith Poulton

End-to-end management

“After a house fire in 2020, we were completely in the dark over where to go next. We were visited by a member of the Morgan Clarke team to offer theirs services. As we had no exper…”

Joanne Tyson Pearcy

Dependable support
Fire Claim – Spalding

“Dan was great. Dan did a fantastic job… I would definitely recommend MC… Settlement exceeded my expectations.”

William Ruddle

Dependable support
Fire Claim – Manchester

“Ryan was very helpful and an asset to your company, very friendly and professional, always emailed and called with updates, went out his way to help and made this stressful task ea…”

M. Amin

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Fire Claim – Stoke-on-Trent

“The visit by Morgan Clark the day after the fire was so important and very welcome. It really settled my nerves and fears at a very worrying time. Thereafter, the work and payments…”

Steven Brereton

Dependable support
Fire Claim – Swanley

“Without Gilbert we would not have been able to get through this traumatic experience. His advice and help has been immeasurable. We cannot thank him enough.”

Peter Hammond

Genuine care

“Morgan Clarke dealt my water leak claim very fast and the right way. I was updated often for each and every move. They are experienced in handling the claim. They are very friendly…”

Katy Marland

Dependable support

“Despite all the problems with the insurers, Morgan Clark continued to chase and ensured that all areas were covered to our benefit. Although I became very stressed at times, Morgan…”

Monika Payne

Genuine care

“The level of service and customer care received from the dedicated team at Morgan Clark was second to none. Martin and Pino pulled out all the stops to make sure that the settlemen…”

J Roberts

Dependable support

“Morgan Clark were very efficient, very supportive and very efficient in representing our claim. They navigated the difficulties of dealing with the insurers and came through. We co…”

Richard McNab

Genuine care

“We cannot recommend Morgan Clark highly enough, the service they provide in often devastating circumstances is absolutely first class. When we encountered resistance from our insur…”

Paul Burns

Weight lifted

“Had a fire at my business premises and didn’t have a clue how to deal with the claim. David was brilliant at handling my claim, he got me the maximum claim I was entitled to unde…”

Mohammed Aslam

Dependable support

“Communication and expertise are excellent. Kept up to date throughout the process together with regular updates”

Mr Phillip Allsop

Dependable support
Fire Claim – Herefordshire

“We are just so grateful for your involvement and help. The loss adjusting firm were an awful company to deal with so it was not an easy job for Paul. We certainly couldn’t have d…”

Nicola Addis

Dependable support
Fire Claim – Hartlepool

“Morgan Clark were very helpful, they made a very distressing situation as easy as possible for me, lots of communication, no question was a stupid question. Settlement exceeded my …”

V. Cornforth

End-to-end management

“Morgan Clark are of diamond class – my experience started 3 years ago after a house fire and the team showed me the confidence from day one. I would probably need 5000 words …”

Jasbir Singh

Weight lifted

“I am a non-resident landlord and my worst fears came true when my property was subject to fire damage. As this happened during the Corona pandemic, it was not possible to travel to…”

Dr. NT

Dependable support

“We were extremely pleased with the standard of service we received, particularly from our contact, Paul Taylor, who worked very hard on our behalf after our fire last year to liais…”

Debbie Howe

Dependable support

“After a serious fire at my home. I employed Morgan Clarke. Bedfords surveyors and Response and Restore to manage the process and undertake the Remedial work. I found all the compan…”

John Lonsdale

End-to-end management

“I was a bit sceptical about signing up with Morgan Clark at first, as I wasn’t aware companies like these existed. However, after being explained what Morgan Clark did and how th…”

Mr Malik

Dependable support

“Having suffered a fire, which required serious renovation, from the moment Morgan Clark arrived, we felt cared for and had advice from professionals who were on our side”

Paul Uttley

End-to-end management

“Very professional and extremely helpful. Took care of everything relieving the stress throughout a difficult time.”

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