Water Ingress in Harrogate property

Location Harrogate

Customer Mr Burns

Following several issues with external drains, including one that was blocked and one that had collapsed, Mr Burn’s basement suffered an ingress of water, which caused damage to the kitchen, utility and living area.

After an initial discussion with the insurers, it was suggested that this claim may not be covered by Mr Burns’ policy, which is when Mr Burns appointed Morgan Clark.


The Claim

Morgan Clark took over management of the claim, which resulted in the insurers’ accepting the claim following liability negotiations.

The entire basement required significant work, from being stripped back to the bricks to installing a new tanking system, re-boarding, rewiring all electrics, plumbing and installing a new kitchen and shower room, as well as all décor. A new temporary kitchen was installed in an upstairs room to allow Mr Burns to continue residing in the property whilst the works were taking place.

Mr Burns felt reassured by communication with his Loss Assessor, explaining that “Martin kept us regularly updated throughout the process”.


The Results

Mr Burns felt that “Martin was excellent right from the start, very professional, knowledgeable and gave brilliant support to my wife and I at a very difficult time.” He was delighted with the support from Morgan Clark and the final settlement, noting that both himself and his wife felt that “…were it not for Martin’s support we would not have had the same outcome on the claim.”

The costs of the reinstatement totalled £140,718.

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