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Case Studies

Overturning a dismissed water leak claim from insurance company

Customer:

Location:

Mr & Mrs Alton

Rochdale

“Very professional from start to finish and the communication was first class under a very stressful situation.”

Mr & Mrs Alton

Mr & Mrs Alton suffered an escape of water at their home but following an unsuccessful insurance claim with their insurers, they approached Morgan Clark to help them manage their claim to ensure they received a fair settlement.

The escape of water began from a leaking drain under the property. The drain had been leaking for some time unbeknown to them.

 

The Claim

Morgan Clark took over the insurance claim and managed to persuade insurers to accept the claim following their initial dismissal.

Mr & Mrs Alton felt they had great support throughout their claim, explaining that Pino was “such a calming influence which is exactly what we needed” and that he took away as much of the stress as possible. They also noted that “he communicated extremely well and constantly kept us up to date. Both Pino and Sarah were in constant contact with us and offered support throughout the claim. I honestly don’t believe we could have had better support; I am extremely grateful.”

 

The Results

Mr & Mrs Alton felt that Morgan Clark exceeded their expectations with their final claim.

The costs to reinstate were potentially more than the sums insured, however despite this, Morgan Clark still managed to get the insurers agreement to pay more than the sums insured if the repair costs exceeded it.

The final claim was agreed at £101,900. Mr & Mrs Alton felt that they could not have had a better team of people working together and noted that “if it wasn’t for Pino we wouldn’t be in the situation we are in today”.

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