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Case Studies

Domestic flood - speedy settlement to get life back to normal quickly

Customer:

Location:

Mr Baker

Essex

"We were completely depressed, knowing we were in for months of misery trying to sort it all out. It would be so tiring. Morgan Clark changed all that."

Mr Baker

While having a brook running through the bottom of the garden is attractive, it can pose a risk after heavy rain. Fourteen years previously, the brook at the bottom of the Bakers’ garden had flooded and the house had been inundated with water. This had culminated in long and difficult negotiations and months out of their house.

When the brook burst its banks again and flooded their house, the Bakers quickly realised they faced months of misery again unless they sought professional help. They therefore contacted Morgan Clark to handle the claim on their behalf.

The claim

The Morgan Clark team put together a detailed claim for alternative accommodation, damaged building and contents. As the Bakers had previous experience of such losses, they were familiar with many of the areas the claim could cover. However Morgan Clark extended this further: for example, it included items which had been in the garden shed, and shoes stored in the downstairs cupboard, all of which would have to be replaced.

The results

Morgan Clark’s claim covering alternative accommodation, repairs to the house and the loss of contents was accepted in full by the insurers. As well as payment for the refurbishment, the Bakers received a substantial lump sum to replace everything they had lost. Most importantly, the family could move back into the property very quickly.

 

The value of using Morgan Clark was demonstrated by the experience of the Bakers’ neighbours. A family living in a property three doors away only moved back into the property 12 months after the flood: a substantial time after the Bakers.

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