Flood at engineers: claim for contents, buildings and increased cost of working
Location East Sussex
Customer Director, Engineering Firm
A major flood in Uckfield led to water three-feet deep in the offices of an engineering company. This caused major damage to computers, plotters and CAD equipment.
The directors of the company were becoming frustrated by the delay in settling their claim. They were receiving very little support from the insurance company’s loss adjuster and were handling the claim themselves. Diverting vital management time on the claim and planning the reconstruction of the office was starting to affect on the business.
The directors therefore turned to Morgan Clark to take over the claim and to ensure the company received full compensation for all of their losses.
The claim
Engaging Morgan Clark had immediate effects. Within days an interim payment of £20,000 was agreed to cover essential purchases and assist the company’s cash flow. Morgan Clark then started negotiations for replacing contents on a new-for-old basis.
The building claim had progressed to the point where the loss adjuster had offered £22,000 in full and final settlement. However Morgan Clark felt this was not sufficient to cover the full costs of damage to the building.
In addition, the loss adjuster refused to cover for business interruption, maintaining the company had not suffered a downturn in business as a result of the flood. Morgan Clark therefore pursued the claim for “increased cost of working” rather than “loss of profits”.
The results
Morgan Clark successfully negotiated on all the disputed points. The final result was:
- New-for-old contents claim of £52,000.
- Building claim renegotiated to £32,000 – 46 per cent higher than the original offer.
- Increased cost of working claim successfully negotiated, resulting in a cash settlement of £14,000.
In total, the overall claim value increased from £74,000 to £98,000, with Morgan Clark’s fee only 10 per cent of the final settlement.
No matter what has caused the damage to your home, Morgan Clark will guide you through the insurance claim process and ensure you are back in your home as quickly as possible while ensuring you receive the full settlement you’re entitled to. Contact our Sussex Loss Assessors today to find out more.