Complaints

“We were recommended Morgan Clark and Pino Musso by a relative after my girlfriend and I had a house fire. Although Pino couldn’t represent us as our Loss Assessor because of …”

“Excellent service. Professional team who were informative throughout my whole claim process.”

“We couldn’t be more pleased with every aspect of this process – from initial contact through to meeting Pino, meeting the Surveyor, choosing a Contractor and working throug…”

“Matt was worth his weight in gold. He liaised and negotiated with the insurance company on our behalf and secured the best outcome for us. The overall service we received from Mor…”

“Excellent service from beginning to end very informative. 5 star service through out”

“Excellent service and and up to date information with the progress from start to finish. Special thanks to Martin Chapman, Sara Lohan .. Paul Read and Nathan Robertson for their …”

“Really helpful, felt he was on our side! Email, text and phone, always there! Settlement exceeded my expectation.”

“Staff and contractors where knowledgeable and professional. Our property was repaired to the highest standard. Their involvement actually speeded up our insurance claim and ensured…”

“They were very helpful through the process .,, you can leave everything to them .,, they will guide you through”

“Morgan Clark represented us after a major leak required the interior of our home to be stripped back, dried out, and reconstructed over 7 months. They were very professional and re…”

“Matt along with his colleague Dennis were very approachable and addressed any queries or requests very promptly and with professional expertise. Including liaison with the letting …”

“Good service”

“Morgan Clark took over the whole process and managed it using all their expertise on my behalf. This left me feeling confident that they negotiated the best possible outcome for me…”

“Rang with a new enquiry; the helpful receptionist passed me to Alan who took the time to listen as to what had happened. He explained that the case was unlikely to fall within the …”

“Morgan Clark came recommended to us by a family friend and we are so grateful to and feel so lucky to have had them looking after us. We had a house fire 15 months ago and were rea…”

“Morgan Clark were able to help and support me through the entire process and provided an extremely professional service.”

“I am a landlord who lives overseas and one day my property manager informed me that my house had been completely destroyed in a fire. I could not imagine how difficult it would hav…”

“I highy recommend Morgan Clark. They supported me and acted as my advocate for a process which took nearly two years from start to finish. They led the way through a complicated an…”

“A professional and personable experience. Information was forthcoming. Results were excellent.”

“I have worked with Morgan Clark on more than one occasion. I truly believe customer satisfaction and providing all round exceptional service to the customer is their company ethos….”

“Our Loss Assessor, Paul Taylor was superb, he kept us very well informed with the progress of the claim and was very supportive from start to finish. We were very impressed with th…”

“Please thank Dan Norris. Dan is a very lovely person. My husband died at the start of this claim, and Dan was so kind and supportive and was always there to help me. I couldn’t h…”

“Mr Chapman handled my case so professionally yet with respect and sensitivity! He couldn’t have done it better!”

“I contacted Morgan Clark when my water pipes burst and flooded the whole house. It was a painful experience but as soon as Morgan Clark took over I felt a weight had been lifted. T…”

“Communication was first class. Sarah Lohan at the office and Martin Chapman in the field. Always available if not instantly but never failed to respond in a short space of time. W…”

“Morgan Clark have been amazing guiding us through a fire trauma ensuring that we get what we needed and come home to our restored house and home”

“Professional, informative, exceeded our expectations. Martin Chapman & his team were outstanding in there knowledge & advice.”

“Despite these unprecedented times (COVID) you have fulfilled what you had set out to achieve on our behalf and we are pleased with the outcome. We think that you managed extremely …”

“Extremely professional and helpful .A credit to your company.
I was kept very well informed.”

“Settlement exceeded my expectations.”

“Morgan Clark Remove The Stress What can you say about Pino Musso? Morgan Clark & Pino. I probably shouldn’t pick out one individual but, if ever you are unfortunate enou…”

“Qute simply I don’t think that the end result of a beautifully restored house would have been achieved without Morgan Clark’s Marc Ross handling our claim with the insu…”

“We were shell-shocked after the trauma of losing our home to a devastating fire and didn’t really know the way forward, having never experienced anything like this before.”

“Professional and caring team, kept me fully informed throughout the process and delivered what they said”

“From start to completion Morgan Clark have been exceptional. They took away the stresses of dealing with insurers and with their professional team of surveyors and loss adjusters m…”

“I had a fire at a property i own some distance from my home. At the time i was caring for my elderly unwell mother. The company i needed to assist was definitely Morgan Clarke. Ini…”

“I had a large fire at a rental property and a rep from Morgan Clark contacted me out of the blue to explain the services they could provide, at first it sounded too good to be true…”

“After a burst pipe/escape of water in 2016 and having problems with the Loss Adjusters for the insurance company, an internet search brought me across Morgan Clark. From the very …”

“We are both pensioners in our 70’s. Eight years ago we let our family home to supplement our pensions. Unfortunately, there was a fire incident in the kitchen. The occupiers were…”

“We can’t express enough our gratitude for everyone involved in the rebuild of our house and dealing with the insurers. Everyone was friendly, professional and knowledgeable a…”

“Forst class from the beginning to completion. Always available and helpful. Everything was dealt with professionally. Settlement exceeded my expectations”