Complaints
We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations we are equally committed to dealing with any complaint in a thorough and professional manner. If you wish to make a complaint you can do so by sending an email to [email protected]
If any complaint cannot be resolved to your satisfaction you have the right to refer it, free of charge, to the Financial Ombudsman Service. Details can be found at www.financial-ombudsman.org.uk
Further information about our complaints procedure can be found here.
Popular Questions
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What will my insurance company think if I appoint a Loss Assessor?
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There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Click here to read more about Loss Adjusters.
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Doesn’t my insurance company manage my claim?
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While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.
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What’s the difference between a Loss Assessor and a Loss Adjuster?
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Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters here.
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How much does Morgan Clark charge?
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In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge by clicking here.
Navigating claims – clients share their stories
ReCentre Health Ltd’s story, Flood Claim, London
After a severe leak caused major water damage, ReCentre Health turned to… read more
Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd
Following a major flood that destroyed vital stock and equipment Sharma turned… read more
How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire
Ted and Wendy recall their experience when a firework caused a devastating… read more
Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark
Mrs Evans talks through her experience as a landlord having to make… read more
Expert Management of House Fire Insurance Claim in Devon by Morgan Clark
When Jane had an explosion at her home she had no idea… read more
Successful Resolution of Suffolk Home Fire Claim by Morgan Clark
When Rob and Catriona returned home from work to find their house… read more
What our customers are saying about us
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Escape Of Water Claim – Essex
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Escape Of Water Claim – Kings Langley
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Impact Claim – Dorset
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Fire Claim – Stechford Chipshop, Birmingham
Morgan Clark are authorised and regulated by the Financial Conduct Authority (FCA)
Find out what this protection means for you here.
The FCA regulates the financial services industry in the UK, this means:
- Your money is protected – FCA rules ensure your claim is handled with safeguards that protect your interests.
- You’re treated fairly – strict standards and codes of conduct mean you’re never misled or taken advantage of.
- You can trust the process – only authorised firms can legally manage claims, giving you confidence in the outcome.
For more information on FCA click here.
Your claim is in safe hands
As members of key professional bodies, Morgan Clark is committed to upholding the highest industry standards. We are also proud to support a number of charities both in the UK and overseas.
