We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations we are equally committed to dealing with any complaint in a thorough and professional manner. If you wish to make a complaint you can do so by sending an email to firstname.lastname@example.org
If any complaint cannot be resolved to your satisfaction you have the right to refer it, free of charge, to the Financial Ombudsman Service. Details can be found at www.financial-ombudsman.org.uk
We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly.
Further information about our complaints procedure can be found here.