Complaints
We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations we are equally committed to dealing with any complaint in a thorough and professional manner. If you wish to make a complaint you can do so by sending an email to [email protected]
If any complaint cannot be resolved to your satisfaction you have the right to refer it, free of charge, to the Financial Ombudsman Service. Details can be found at www.financial-ombudsman.org.uk
We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly.
Further information about our complaints procedure can be found here.
Popular Questions
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What will my insurance company think if I appoint a Loss Assessor?
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There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Click here to read more about Loss Adjusters.
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Doesn’t my insurance company manage my claim?
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While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.
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What’s the difference between a Loss Assessor and a Loss Adjuster?
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Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters here.
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How much will this cost?
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In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge by clicking here.
What our clients say, in their own words…
Fire insurance claim testimonial – Carl Evans
Carl Evans, a firefighter from Nottingham talks about his experience when his garage caught on fire and his entire house was left smoke damage. After speaking to his Insurance company, Carl soon discovered the expert support of Morgan Clark’s Loss Assessors was going to be essential.
Fire insurance claim testimonial – Jim & Jan
Jim and Jan talk about their experience when a thatched roof fire practically destroyed their home and the crucial help they received from Morgan Clark.
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Fire insurance claim testimonial – Jane Bird
When Jane had an explosion at her home she had no idea where to turn until she came across Morgan Clark and she is so relieved that she did.
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Landlord fire insurance claim testimonial – Dom Pickett
Dom offers an account of his experience as a Landlord making an insurance claim and offers his top tip to others who find themselves in a similar position.
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Flood insurance claim testimonial – David Lund
Mr Lund discusses his flood insurance claim and the incredible recovery he made with Morgan Clark on his side. The flooding was caused by a culvert becoming blocked
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Flood insurance claim testimonial – Mrs O’Halloran
Mrs O’Halloran felt she had to come back to Morgan Clark when her house flooded for the second time because she knew what a difference it made the first time.
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We are authorised & regulated by the Financial Conduct Authority (FCA)
This means our clients are protected. You can trust the professionals managing your claim as we are regulated to the FCA’s strict standards and codes of conduct.
Your claim is in safe hands
As the industry leader, Morgan Clark sets the bar when it comes to standards. We are also proud to support a number of charities both in the UK and overseas.
