Blog Category: Insurance Companies
December 2025
Why do some insurers discourage policyholders from using a Loss Assessor?
There have been cases of insurers trying to discourage policyholders from using a Loss Assessor recently. Learn why this is happening, what your rights are, and how to make sure your claim stays on track. What to do if your insurer questions your decision to appoint a Loss Assessor It’s not uncommon for policyholders to...
Read MoreOctober 2025
BBC Reports on the UK’s Broken Insurance Sector – Why Policyholders Turn to Loss Assessors
A recent BBC News report has shone a spotlight on serious failings in the insurance industry, following a super-complaint by consumer group Which? into the way home and travel insurance claims are handled. Which? has raised concerns that many people find making a claim more stressful than the incident itself – highlighting delays, confusion, and...
Read MoreApril 2025
The insurance claim investigation process explained
When disaster strikes, whether it’s a burst pipe flooding your home or a fire damaging your business, you expect your insurer to have your back. But before any payout happens, your insurer launches an investigation. Why? To separate genuine claims from fraudulent ones, ensure fairness, and keep the system running smoothly for everyone. This process...
Read MoreJuly 2020
Why do insurance companies use Loss Adjusters?
A Loss Adjuster – also sometimes referred to as a Claims Adjuster or Insurance Adjuster – is one of the parties you might encounter during an insurance claim. Insurance companies do not use Loss Adjusters in every case, but it’s not unusual to encounter a Loss Adjuster when you are making a claim on your...
Read MoreJune 2018
What does a claims adjuster do?
A claims adjuster – also known as a Loss Adjuster – is an insurance professional employed by insurers to help with the claims investigation process. Since home insurance claims tend to be large and complicated, the claims adjuster takes on the role of investigating the claim and its validity on behalf of the insurance company....
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