Case Studies

Morgan Clark’s dedicated teams of Loss Assessors and support staff across the country have helped thousands of homeowners, business owners and landlords make successful insurance claims. In recognition of the difference their Morgan Clark team made, many of our clients have kindly agreed for us to write up their experience as case studies. Some of our past clients have even offered to speak with others who need to make an insurance claim to help them understand what lies ahead, if you would like to speak with someone who has been through a major insurance claim, please let us know and we will make arrangements to put you in contact.


Client Type

Claim Type

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Wales

Fire Claims

Lightning strike destroys Anglesey cottage: £230,000 fire damage claim

““We were unsure in the beginning but soon came to realise that we could not have managed on our own.”  Incident  When lightning struck Mr and Mrs Winbolt’s four-bedroom detached cottage in Anglesey, they could never…”

Blackburn

Fire Claims

Thatched farmhouse fire in Blackburn: £400,000 insurance claim

““Morgan Clark made our lives a lot easier, smoothing things along the way right from the very beginning.”  Incident  When Jim and Jan Walker heard a crackling noise coming from upstairs, they initially assumed squirrels were moving…”

Berkshire

Escape Of Water Claims

How Morgan Clark Helped the Lawleys Recover from a Devastating Water …

“In early 2024, while on holiday in Cape Town, South Africa, Gary and Tania Lawley were informed by their neighbour about a significant water leak in their home in Maidenhead, Berkshire. The leak had caused severe damage, with several ceilings collapsing…”

London

Escape Of Water Claims

How Morgan Clark helped the Lawleys recover from a devastating water …

“Morgan Clark was recommended to an elderly and vulnerable client in Wanstead, East London, after their period property suffered significant water damage due to a burst pipe over the Christmas period. The property, a four-bedroom detached house with orig…”

Manchester

Fire Claims

Fire and smoke damage in rental property: £80,000 claim

“When a fire broke out in Mr Seedat’s rental property in Manchester, a full refurbishment was needed. The fire started from a drier, which was installed by the tenant living in the property at the time. The accident led to fire damage in the utility ro…”

Cambridge

Fire Claims

Underinsurance issues overcome by Morgan Clark following fire damage …

“Mr and Mrs Hampshire suffered a fire at their thatched cottage, which started in the middle of the night when the family were asleep. The accidental fire was caused by a lighter being ignited, which resulted in blankets and pillows catching fire and sad…”

We will help you get back into your property as quickly as possible, working to secure the best settlement under the terms of your policy

What our customers are saying about us

End-to-end management

“Excellent service from beginning to end very informative at every stage , wouldn’t have been able to do anything with out them .”

Tracey Piddey

Weight lifted
Fire Claim – Chorley

“From the Initial visit to completion date I have been able to contact all of the parties involved, they have all been very helpful, friendly and efficient and was so pleased that I…”

Fidelis

End-to-end management

“Can’t praise the team at Morgan Clark highly enough. Initially we met Dan who was so helpful the day after the fire when we were faced with a total loss & didn’t know wher…”

Debbie Bristow

Dependable support

“Yes I would. They were professional, reassuring and kept me well informed through the whole experience,”

Trusted User

Weight lifted

“Morgan Clark took what could have been a very stressful situation (a car drove into one of my rental properties,) and made is as seamless and stress-free as possible. I was very ha…”

Mike Samuels

Dependable support
Fire Claim – Fflintshire

“We felt the assessors were ‘our team’ and tried to obtain the best result they could. Settlement exceeded my expectations.”

Christopher Hetherington

Weight lifted
Escape Of Water Claim – Nottingham

“Mr Paul Taylor was extremely professional. He looked after my interest and ensured that I got a fair deal. He took the stress out of navigating an unfamiliar system on my own. With…”

Dr M. Rathi

End-to-end management

“I was very wary of getting involved at first as they sought out me. However, they were very reassuring at beginning when we were in state of shock after house fire. Always replied …”

Stan Johnston

Dependable support
Fire Claim – Ripley, Derbyshire

“Martin Chapman was excellent – regular contact by phone”

Simon Phillips

Weight lifted

“Well I can’t praise Natalie and David enough. We were in a dreadful situation and they made it quite plain sailing. Reassured me often and was always in touch, nothing too mu…”

Margaret Smith

End-to-end management

“A professional and personable experience. Information was forthcoming. Results were excellent.”

Mike

Genuine care

“It makes me emotional when I try to explain what Pino, Bob,Martin and their teams have done for us. They literally held us up through what was the worst time in our lives. Their pr…”

Trudie Kinirons

Dependable support

“Two successful insurance claims – one for fire damage in excess of £100k to a business property, one for £1000 where the insurers would not pay. In both cases, it’s likel…”

Dr Martin Breach

Genuine care

“We cannot recommend Morgan Clark highly enough, the service they provide in often devastating circumstances is absolutely first class. When we encountered resistance from our insur…”

Paul Burns

Dependable support

“Morgan Clark were absolutely great at keeping me informed and most importantly explaining the various aspects of the process. This was very much appreciated especially at such a di…”

Efemena Ikie

End-to-end management

“We had a fire at our house. Morgan Clark acted as a loss adjuster on our behalf with our insurance company. This made what was a very stressful situation much less so. They helped …”

Molly Soe

End-to-end management

“I was contacted by Morgan Clark after a serious house fire. I appointed them to manage my claim and was very pleased with the service. They handled every aspect of the process wi…”

Edward Faherty

Dependable support
Impact Claim – Essex

“He was extremely helpful and friendly and we knew we were in good hands.”

M. Forkan

Dependable support

“We approached Morgan Clark to assist us with an insurance claim during Covid. Their service has been fantastic from the beginning. David Kelly and Sarah Lohan have been our main co…”

Shirley Hanson

Weight lifted
Flood Claim – Chesterfield

“I cannot fault the overall standard of service that i received. Everyone played their part to ensure the restoration of my property and in the process help to reduce my stress leve…”

S. Jackson

Dependable support
Fire Claim – Manchester

“Thank you Morgan Clark for everything that you have done for me. I would without any hesitation contact you again if needs be and recommend your services to anyone that needs them….”

S. Habib

Dependable support
Escape Of Water Claim – Stoke on trent

“Having worked with Martin before, I knew I was in safe hands. He is always extremely professional, very helpful and knowledgeable.”

K. Morse

Dependable support

“If you find yourself having to make an insurance claim, look no further your prayers will be answered by Morgan Clark I had a fire at a property i own some distance from my home. A…”

Sarah Crowe

Dependable support

“Extremely responsive and tactful with queries. Efficient management of a complex repair project involving multiple parties”

Coastal Estate Management Ltd

Dependable support
Fire Claim – Gwynedd

“We were extremely satisfied with the service we received and would highly recommend Morgan Clark to deliver a high level of customer care in what can be a fraught and difficult tim…”

Mr A. A Kujore/Ms G M Roberts

Dependable support

“Super efficient, responsive and professional service. Matt is an highly experienced, knowledgeable and trustworthy loss assessor. His straightforward advice and guidance throughout…”

Nicola Urquhart

Dependable support
Escape Of Water Claim – London

“Quick to respond, provided references, not a hard sell (which I wouldn’t have wanted when I was feeling particularly vulnerable about the damage). Methodically took me through pro…”

E. Watts

Dependable support
Fire Claim – Redcar

“Excellent service all round. There was never a time we didn’t feel supported or that we weren’t important. Settlement exceeded my expectations.”

Emma Batey and Matthew Brown

Dependable support
Business Interruption Claim – Bournemouth

“Absolutely recommend David to anyone who is making a claim….could not be happier. Settlement exceeded my expectations.”

Dan Cattell

Exceeded expectations

“Following flooding in November 2019 which affected my home, business and the entire village I realise how very fortunately I have been to have had my insurance claim handled by Mar…”

P F Webb

Dependable support
Fire Claim – Havant, Portsmouth

“Matt along with his colleague Dennis were very approachable and addressed any queries or requests very promptly and with professional expertise. Including liaison with the letting …”

E. Williams

End-to-end management
Fire Claim – Cambridgeshire

“As you can imagine, after our house fire we were very scared and apprehensive about the whole insurance claim and subsequent works. We had never experienced anything like this in t…”

Tony Cornwell

Dependable support
Fire Claim – Cambridge

““My team” as I have grown to call them, have supported us through some challenging times, all with 100% professionalism, and with total support when I was finding all t…”

Jane Hampshire

Dependable support

“Without them I would have been totally out of my depth. Everything was arranged and any correspondence relating to the property and relevant meetings were in place They supplied al…”

Mrs Pauline Ducker

Dependable support

“The service provided by Morgan Clark was exceptional from from the start to the end of the claim. After agreeing to appoint Morgan Clark as our loss assessors, we did not have to w…”

Mr Ashfaq

Dependable support

“We were extremely pleased with the standard of service we received, particularly from our contact, Paul Taylor, who worked very hard on our behalf after our fire last year to liais…”

Debbie Howe

Genuine care

“We were recommended Morgan Clark and Pino Musso by a relative after my girlfriend and I had a house fire. Although Pino couldn’t represent us as our Loss Assessor because of …”

David Marshall

Genuine care

“After a serious flood Morgan Clark were recommended, we met Dan Norris who was the most wonderful , kind and helpful person . I really do not know what I would have done without th…”

Mrs Donovan

Dependable support

“Very professional frist time I’ve clamed and did all the work for us”

Mr & Mrs Howard

Dependable support
Fire Claim – Westward Ho

“Very Professional. Settlement exceeded my expectations”

Michael Taylor

Morgan Clark are authorised and regulated by the Financial Conduct Authority (FCA)

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Professional Memberships & Accreditations

Being part of professional bodies means you can rest assured that Morgan Clark deeply values producing work to the highest standard. Click or tap any of the logos to learn more about that accreditation.