Dealing with a burst pipe? Protect your property and your insurance claim

Burst pipes, techincally known as ‘escape of water’ claims, can lead to extensive water damage in your home, rented or commerical property. Pipes may burst due to freezing, corrosion or sudden pressure changes, and even a small leak can cause unseen damage that worsens over time. Acting quickly is vital to protect your property and secure a fair insurance settlement.

Without a professional Loss Assessor on your side, you face managing a complex insurance claim alone. Should you choose to appoint Morgan Clark, you’ll have expert guidance throughout the emergency works, restoration and entire insurance claim process, ensuring your property is fully protected and your claim is being managed professionally.

Why a Loss Assessor Matters

Drying out a property is a specialist operation. If it is not carried out correctly, you risk serious long-term issues like damp and dry rot. Most policyholders do not know the risks these issues cause; they become apparent months after the original water damage and will not be insured damages, so prevention is absolutely essential. Your dedicated Loss Assessor will manage the restoration team, surveyor and building contractors working to restore your home, rented property or business premises. They will also handle all negotiations with your insurance company and their Loss Adjuster, allowing you time to focus on getting your life or business back on track.

How Morgan Clark Can Help…

Trusted by thousands of clients across the UK since 1999, Morgan Clark are experts in burst pipe and water damage claims. As independent Loss Assessors, we work for you, not the insurance company, providing fast, stress-free support, relieving you of the stress involved in negotiating an insurance claim.

Whatever your level of involvement, you can choose from full management of your claim by us, to working alongside your Loss Assessor to stay involved every step of the way.

Our aim is to reduce the time and stress involved in managing a burst pipe insurance claim.

Your dedicated Loss Assessor will:

  • Help you to arrange alternative accommodation if needed
  • Coordinate immediate emergency works to secure your property
  • Conduct a full investigation of damage to protect your property’s value
  • Negotiate with your insurer to safeguard your best interests
  • Oversee swift restoration so tenants, employees, or family can return quickly

Let Morgan Clark help resolve your claim quickly and achieve the best settlement possible under the terms of your policy.

Popular Questions

What will my insurance company think if I appoint a Loss Assessor? faq plus icon to expand accordian

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract. Click here to read more about Loss Adjusters.

Doesn’t my insurance company manage my claim? faq plus icon to expand accordian

While many insurance companies will support you in the initial weeks of your claim, their only responsibility is to ensure costs are covered to restore your property and replace damaged contents, stock, machinery etc. (if applicable). As your claim progresses, you will be left with the most stressful and time consuming day-to-day elements to organise and oversee alone if you do not appoint a Loss Assessor.

What’s the difference between a Loss Assessor and a Loss Adjuster? faq plus icon to expand accordian

Loss Assessors and Loss Adjusters are both insurance claim professionals, but there is one key difference in their role during the insurance claim process; a Loss Assessor is appointed by and works exclusively for the policyholder, while a Loss Adjuster is appointed and paid by the insurance company. Loss Adjusters are expected to remain independent. Read more about the difference between Loss Assessors and Loss Adjusters here.

How much does Morgan Clark charge? faq plus icon to expand accordian

In the majority of cases we are able to represent our clients without charging a fee at all. Read how we are able to offer our services free of charge by clicking here.

What our customers are saying about us

  • Dependable support
    Fire Claim – Leyland

    “I was glad that we appointed Morgan Clarke as we had the support of a credible business behind us and fighting our cause at a stressful time. The companies you liaised with have al…”

    Michael Calvert

  • Dependable support
    Fire Claim – Codford St Mary

    “We are more than happy to recommend Morgan Clark to anyone else in a similar situation to ourselves. We had never heard of Insurance Assessors before and assumed we would just be …”

    Mary Nicholls

  • Dependable support
    Fire Claim – Cambridge

    “Friendly, professional, informative and relaxed”

    J. Cloherty

  • Dependable support

    “Very helpful and professional. Morgan Clark representative was recommended to us by firefighters after the incident with a house fire. Robert has visited us following day explained…”

    Sebastian Barsczewski

  • End-to-end management

    “I had the privilege of instructing Morgan Clark after a devastating fire at one of my rented properties, and I must say, they were a true lifesaver. Ryan, in particular, stood out …”

    Matthew Lewis

  • Dependable support

    “Communication was first class. Sarah Lohan at the office and Martin Chapman in the field. Always available if not instantly but never failed to respond in a short space of time. W…”

    Mike Graham

  • Dependable support

    “I had a fire at a property i own some distance from my home. At the time i was caring for my elderly unwell mother. The company i needed to assist was definitely Morgan Clarke. Ini…”

  • End-to-end management

    “Superb from start to finish. Really helped through the process . Took away the anxiety i had. Brilliant every step of the way.”

    Mr Richard Robinson

  • Genuine care

    “I just wanted to give a shoutout to Pino from Morgan Clark for his amazing help with my water escape insurance claim. The whole process was pretty tough, but Pino was always there,…”

    Vivek Singh

  • Dependable support

    “Considering the circumstances we found ourselves in, we couldn’t have been helped by more knowledge and friendly people. Special thanks to martin & Sarah. Nothing was too…”

  • Genuine care
    Fire Claim – Preston

    “Pino and Sarah dealt with my claim in a professional, Friendly and efficient manner keeping me updated at all times and pursuing my insurers loss adjusters who were inadequate. I k…”

    Rizwan Patel

  • Weight lifted

    “Morgan Clark were able to offer us assistance and assurance during a very difficult time when a tenant suffered major fire damage. It soon became apparent that without a “pro…”

    Sm

  • Dependable support
    Fire Claim – Dorset

    “It was absolutely amazing and second to none. 1st class work and communications. Settlement exceeded my expectations”

    Paul Oakden

  • Genuine care
    Fire Claim – Brinscall, Lancastershire

    “Pino from the outset was amazing. He was reassuring and his approach enabled me to see the exit point from what was a very difficult time for me and my family. The (settlement) amo…”

    John Simpson

  • Dependable support
    Flood Claim – Devon

    “He made us aware of things we genuinely hadn’t thought of. Whatever was a problem for me Natalie really couldn’t have been more helpful.”

    M. Smith

  • Dependable support
    Impact Claim – Dorset

    “Given the circumstances we could not ask for any more. Very helpful over a long period of very frustrating dealings with the Insurance Company and their Adjuster.”

    P. Hillier

  • Weight lifted

    “Highly recommend – a must have on a major house insurance case They took the administrative burden off us as much as possible during a very stressful period after flooding of…”

    Lisa Hunt

  • Dependable support

    “I contacted them via their website and they still gave me a callback despite my claim size being under their threshold, and gave me contacts and advice on how to proceed.”

    Bosh

  • Dependable support

    “Until we suffered a serious house fire in 2016, we had never heard of an insurance assessor and had absolutely no idea of their function. We were alerted to their existence by neig…”

    Catriona Chase

  • End-to-end management
    Escape Of Water Claim – Hitchin

    “This has been a very difficult and stressful period for us. Until MC took over, we were ignored and felt powerless by Davies. We just didn’t trust them based on their past b…”

    S. Sira

  • Dependable support
    Fire Claim – Gwynedd

    “Pino was personable, responsive, informative and effective. Communication was easy.”

    R. McMahon

  • Genuine care

    “It makes me emotional when I try to explain what Pino, Bob,Martin and their teams have done for us. They literally held us up through what was the worst time in our lives. Their pr…”

    Trudie Kinirons

  • End-to-end management
    Fire Claim – Portsmouth

    “Cannot be faulted in any area as far as we were concerned. Superb, effective and supportive throughout the process.”

    Mr H. Raison

  • Dependable support

    “When I got the news that a house I was letting had a serious fire that made it uninhabitable I was full of dread about how I would cope with whatever was to come, before I had it b…”

    Catherine Fryett

  • End-to-end management

    “After a house fire in 2020, we were completely in the dark over where to go next. We were visited by a member of the Morgan Clarke team to offer theirs services. As we had no exper…”

    Joanne Tyson Pearcy

  • Dependable support

    “After our home was flooded over a year ago, our insurer and their loss adjuster seemed motivated by their own best interests, not ours. When Morgan Clark’s Taunton team agree…”

    Kevin Vickers

  • Dependable support

    “Morgan Clark helped me immensely after a fire at my house, i was introduced to Martin Chapman at the start and he help me through a very difficult time in my life till everything w…”

    Eddie Masterson

  • Dependable support

    “Morgan Clark have helped us every step of the way with our claim. We had never dealt with a house insurance claim before and having their expertise and advice was crucial to unders…”

    Emma Wadsworth

  • End-to-end management

    “From start to finish the standard of service was high. Communication was excellent and each stage was clearly explained. Response to queries and problems was very prompt and very e…”

    Miss Lesley Clements

  • End-to-end management
    Fire Claim – Hants

    “Quite simply, Morgan Clark have seen us through something I don’t feel with could of handled on our own. We would not hesitate to recommend Morgan Clark to anyone. From the m…”

    G. Yates

  • Weight lifted

    “Supportive, friendly, professional, efficient they got my stalled claim going, took the stress out of a horrible situation and me back in my home”

    Roger Vince

  • Dependable support
    Escape Of Water Claim – East Sussex

    “I don’t have enough words to express the overall standard of service we received as they seem inadequate. Without finding your company on line I honestly don’t know what we would…”

    W. Stubbings

  • Dependable support
    Escape Of Water Claim – Derbyshire

    “For a claim of this size I am so glad i decided to let Morgan Clark handle it, as to do so myself would have been very time consuming and stressful.”

    I. Grief

  • Dependable support

    “I was a little dubious about using a loss assessor – I’m good with a spreadsheet and can argue a case well. However, insurance companies are known to be less than fair …”

    Julian Evans

  • End-to-end management
    Fire Claim – Essex

    “The service I received has been absolutely fantastic from start to finish from everyone involved in the process.”

    L. Bond

  • End-to-end management

    “Morgan Clark are of diamond class – my experience started 3 years ago after a house fire and the team showed me the confidence from day one. I would probably need 5000 words …”

    Jasbir Singh

  • Dependable support
    Flood Claim – Taunton

    “Greatly admire and appreciate Mark’s (and Natalie’s) perserverance”

    R. Jarman

  • Dependable support

    “Morgan Clark really helped me with a settlement that was very challenging and made a very distressing situation as easy as possible. Communication was great, my loss assessor Marti…”

    Vikki Cornforth

  • Dependable support
    Flood Claim – Stowmarket

    “Really helpful, felt he was on our side! Email, text and phone, always there! Settlement exceeded my expectation.”

    Sarah Leggett

  • Genuine care

    “Well done Morgan Clark and Matt Ralingson Matt Rawlinson was more than helpful in the middle of the claim I was diagnosed with Prostate Cancer and had to go through a regime of Rad…”

    Mr McCaffrey

Morgan Clark are authorised and regulated by the Financial Conduct Authority (FCA)

Find out what this protection means for you here.

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