Gilbert Theodore

Loss Assessor

0203 582 6488

About Gilbert

Gilbert joined Morgan Clark with over 25 years’ experience in the insurance industry ranging across underwriting, sales, brokering, loss adjusting and Loss Assessing. This experience gives him a deep insight into consumer rights, complaint handling procedures and dispute resolution that regularly benefits our clients.

Three years working for the Financial Ombudsman Service really opened my eyes to just how many claims end in some form of dispute between claimants and their insurers. Even where an insurance contract exists between the two parties and the insurer has paid their Loss Adjuster to oversee a claim, the potential for disagreement and / or poor service, is still extremely high.


Customer Feedback

Gilbert theoretically held my hand throughout the whole process, he was readily available whenever I called him and always put me at ease whenever I had a question. Gilbert made, what was essentially a very traumatic time seem like a walk in the park. He was professional and very knowledgeable throughout the whole process. An absolute 5* service was received.

Ms B, Essex

I cannot thank Gilbert enough for all he did to help us though this very trying and stressful experience. He was amazing – good humoured, knowledgeable, efficient & thoroughly professional throughout. I could not have done this without Morgan Clark’s representation and specifically Gilbert’s guidance. I would not hesitate to recommend Morgan Clark to anyone in our situation. We are so grateful to the company. I don’t like to think how stressful the process would have been without Gilbert to represent our interests and to advise us every step of the way. We won’t forget how much he helped us.

Ms Mottashed, Ely

Morgan Clark came recommended to us by a family friend and we are so grateful to and feel so lucky to have had them looking after us. We had a house fire 15 months ago and were really struggling, even to secure proper alternative accommodation. We met with Alan from Morgan Clark, who explained how they could help, and we signed up immediately. We were assigned Gilbert Theodore, whose name has now gone down as legendary in our household. He fought every battle for us and made what could have been a very difficult /stressful time so much more bearable.
Thanks to Gilbert, we were given alternative accommodation, and repairs finally began on the house. He assembled an excellent team to repair our house, was incredibly kind, patient, and diligent and responded to every question or issue had immediately. The house was rebuilt beautifully and at every step along the way, Gilbert dealt with any difficulties on our behalf, and he could not have been more thorough or supportive. It was a real pleasure to work with him and utterly brilliant having him on our side. I cannot recommend him or Morgan Clark highly enough. Eternally grateful, and so relieved to be home now.

Rachel Wagstaff, Croydon

Navigating claims – clients share their stories

1 / 6
Testimonial: ReCentre Health Ltd’s story, Flood Claim, London
London Business Interruption Claims

ReCentre Health Ltd’s story, Flood Claim, London

After a severe leak caused major water damage, ReCentre Health turned to… read more

Testimonial: Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd
North Business Interruption Claims

Flood Claim Management – How Morgan Clark Helped Restore Stoneworld Ltd

Following a major flood that destroyed vital stock and equipment Sharma turned… read more

Testimonial: How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire
Midlands Fire Claims

How Morgan Clark Assisted with clients Fire Insurance Claim in Derbyshire

Ted and Wendy recall their experience when a firework caused a devastating… read more

Testimonial: Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark
South Fire Claims

Efficient Management of Rental Property Fire Insurance Claim by Morgan Clark

Mrs Evans talks through her experience as a landlord having to make… read more

Testimonial: Expert Management of House Fire Insurance Claim in Devon by Morgan Clark
South Fire Claims

Expert Management of House Fire Insurance Claim in Devon by Morgan Clark

When Jane had an explosion at her home she had no idea… read more

Testimonial: Successful Resolution of Suffolk Home Fire Claim by Morgan Clark
South Fire Claims

Successful Resolution of Suffolk Home Fire Claim by Morgan Clark

When Rob and Catriona returned home from work to find their house… read more

Why choose us

Resolving your claim as quickly as possible

With a dedicated team led by your Morgan Clark Loss Assessor, we’ll drive the progression of your claim and oversee the restoration of your property with professional care.

Equal representation at every stage

Without Morgan Clark on your side, you will be negotiating with the Loss Adjuster alone. Would you consider going to court without a solicitor on your side?

A single point of contact

As our client, you will never have to go through a call centre. You will have the direct contact details of your Morgan Clark Loss Assessor and their assistant.

Helping you secure your full settlement

Drawing on extensive experience working with insurers and Loss Adjusters, Morgan Clark strives to secure clients the best possible settlement under their policy.

Keeping you in control

You choose the way your claim is managed – some people like to manage each step with their Loss Assessor, others prefer to let their Assessor take the reins completely – the choice is yours.

Support to ease the stress

Managing a claim can be incredibly demanding. Our experienced Loss Assessors provide practical support to help make the process easier, relieve the stress and allow you to focus on getting your life back on track.

We will help you get back into your property as quickly as possible, working to secure the best settlement under the terms of your policy

What our customers are saying about us

  • End-to-end management

    “I was very wary of getting involved at first as they sought out me. However, they were very reassuring at beginning when we were in state of shock after house fire. Always replied …”

    Stan Johnston

  • End-to-end management

    “Superb from start to finish. Really helped through the process . Took away the anxiety i had. Brilliant every step of the way.”

    Mr Richard Robinson

  • End-to-end management

    “Professional and caring team, kept me fully informed throughout the process and delivered what they said”

    Mrs Green / Pauline Perry

  • Genuine care

    “You navigated me through a horrible experience with patience and understanding If I hadn’t had your service I think I would still have a damp property as I certainly had no …”

    Annette Goldsmith

  • End-to-end management
    Flood Claim – Essex

    “Matt was worth his weight in gold. He liaised and negotiated with the insurance company on our behalf and secured the best outcome for us. The overall service we received from Mor…”

    J. Singh

  • Weight lifted

    “I have worked with Morgan Clark on more than one occasion. I truly believe customer satisfaction and providing all round exceptional service to the customer is their company ethos….”

    J Hussain

  • Genuine care
    Fire Claim – Brinscall, Lancastershire

    “Pino from the outset was amazing. He was reassuring and his approach enabled me to see the exit point from what was a very difficult time for me and my family. The (settlement) amo…”

    John Simpson

  • Genuine care

    “Morgan Clarke dealt my water leak claim very fast and the right way. I was updated often for each and every move. They are experienced in handling the claim. They are very friendly…”

    Katy Marland

  • Dependable support

    “Communication was first class. Sarah Lohan at the office and Martin Chapman in the field. Always available if not instantly but never failed to respond in a short space of time. W…”

    Mike Graham

  • Genuine care

    “We were recommended Morgan Clark and Pino Musso by a relative after my girlfriend and I had a house fire. Although Pino couldn’t represent us as our Loss Assessor because of …”

    David Marshall

  • Dependable support
    Fire Claim – Wiltshire

    “I am just so grateful that Ian Carter came along to talk to me when I first went to see the fire damage. I felt then that I faced an ordeal, Morgan Clark turned it into an increasi…”

    Catherine Fryett

  • Genuine care

    “Morgan Clark Remove The Stress What can you say about Pino Musso? Morgan Clark & Pino. I probably shouldn’t pick out one individual but, if ever you are unfortunate enou…”

  • Dependable support
    Fire Claim – Waltham on the Wolds / Leicestershire

    “We are very pleased we used Morgan Clark, at no point were they pushy, unlike some of there competitors !”

    Christopher Boulter

  • Dependable support
    Escape Of Water Claim – Cardiff

    “I’m very satisfied with the service received from Morgan Clark. David reminded of and helped me with council tax exemption, which prevented me from more loss. Excellent commu…”

    X. Sun

  • Weight lifted
    Flood Claim – Chesterfield

    “I cannot fault the overall standard of service that i received. Everyone played their part to ensure the restoration of my property and in the process help to reduce my stress leve…”

    S. Jackson

  • Dependable support

    “I have already spent nearly an hour giving in detail my good experience with this company . cannot spend another hour to say it was all good.”

    Prue Macpherson

  • Dependable support
    Fire Claim – Canterbury

    “I believe I made the right decision with using Morgan Clark to handle my claim as the level of expertise and professionalism displayed by all those I came into contact with really …”

    Efemena Ikie

  • Dependable support
    Fire Claim – Bury

    “David is very modest and very clear and easy to contact anytime. I personally learned a lot from the way he was handling my claim. This is the first time I use Morgan Clark and I f…”

    B Juma

  • End-to-end management
    Flood Claim – Somerset

    “From the beginning very helpful and supportive. We felt they were always on our side. We had no concerns. Settlement exceeded my expectations. Excellent”

    Mr & Mrs Murray

  • Dependable support

    “Making a sizeable insurance claim can be a prize fight. Even Rocky needs a Micky in his corner”

    Graham Critchlow

  • Dependable support

    “Yes I would. They were professional, reassuring and kept me well informed through the whole experience,”

    Trusted User

  • Genuine care
    Fire Claim – Lancastershire

    “Pino was always available to talk, and guided us through the process. Liased directly with the insurers and put our minds at ease. Settlement exceeded my expectations.”

    J. Tyson

  • Dependable support
    Fire Claim – Swindon

    “Ryan was fantastic – he has an abundance of experience on both sides of the fence; client and insurer. I truly do not feel my claim would have been paid without his support &…”

    Colin Cox

  • Dependable support

    “Professional service from experts in their field, highly recommended.”

    Iain Mack

  • Dependable support
    Escape Of Water Claim – Derbyshire

    “For a claim of this size I am so glad i decided to let Morgan Clark handle it, as to do so myself would have been very time consuming and stressful.”

    I. Grief

  • End-to-end management
    Business Interruption Claim – Hastings

    “Great, honest advice throughout. Settlement exceeded my expectations”

    S. Fitchett

  • End-to-end management

    “Last November we had a house fire, in the loft, while we were home. It was devastating. The next morning, we went to view the house, the damage, clear up the debris from the street…”

    Bryoni Butler

  • Dependable support

    “I don’t know how we would have made a claim without Morgan Clark. Their extensive knowledge and support, guided us through a very difficult claim, which ultimately allowed our bu…”

    Rachel Mantle

  • Dependable support
    Fire Claim – Devon

    “Despite these unprecedented times (COVID) you have fulfilled what you had set out to achieve on our behalf and we are pleased with the outcome. We think that you managed extremely …”

    C.P. Bradley

  • End-to-end management
    Escape Of Water Claim – Hitchin

    “This has been a very difficult and stressful period for us. Until MC took over, we were ignored and felt powerless by Davies. We just didn’t trust them based on their past b…”

    S. Sira

  • End-to-end management

    “We suffered some serious storm damage in February 2022 when 2 very large trees fell. Morgan Clark responded quickly and with the minimum of administrative fuss. It took nearly 10 m…”

    Peter Hillier

  • End-to-end management

    ““We cannot possibly say in a few words how much we appreciate the support and compassion that we received throughout the process.””

    David and Linda Heckles

  • Dependable support
    Fire Claim – Chesterfield

    “On such a significant claim it was important to have someone in our corner. Ive been stung by insurers before and i appreciate what a “prize fight” it can be. Even &#…”

    Graham Critchlow

  • Dependable support

    “First Class service”

    Fire Claim, Ripon

  • Weight lifted

    “I have worked with Morgan Clark on more than one occasion. I truly believe customer satisfaction and providing all round exceptional service to the customer is their company ethos….”

    Javed Hussain

  • End-to-end management

    “Morgan Clark treated us with care and respect from the beginning to end of the whole process and took all of the hard work out of our claim leaving us to be the customer and did ev…”

    Michael McCormick

  • Genuine care

    “Well done Morgan Clark and Matt Ralingson Matt Rawlinson was more than helpful in the middle of the claim I was diagnosed with Prostate Cancer and had to go through a regime of Rad…”

    Mr McCaffrey

  • Dependable support
    Fire Claim – Leeds

    “I was constantly kept informed by email, text and phone ,whenever there was a new development concerning the insurance company, the claim or progress of the building work. I especi…”

    Peter Craggs

  • Weight lifted

    “Highly recommend – a must have on a major house insurance case They took the administrative burden off us as much as possible during a very stressful period after flooding of…”

    Lisa Hunt

  • Weight lifted
    Fire Claim – Ombersley

    “With the added stress of Covid and restrictions I felt the claim was dealt with as swiftly as was possible. Never wanting to have a large accidental clam again, ever, I would use M…”

    A. Parker