Gilbert joined Morgan Clark with over 25 years’ experience in the insurance industry ranging across underwriting, sales, brokering, loss adjusting and Loss Assessing. This experience gives him a deep insight into consumer rights, complaint handling procedures and dispute resolution that regularly benefits our clients.
“Three years working for the Financial Ombudsman Service really opened my eyes to just how many claims end in some form of dispute between claimants and their insurers. Even where an insurance contract exists between the two parties and the insurer has paid their Loss Adjuster to oversee a claim, the potential for disagreement and / or poor service, is still extremely high.”
“Gilbert theoretically held my hand throughout the whole process, he was readily available whenever I called him and always put me at ease whenever I had a question. Gilbert made, what was essentially a very traumatic time seem like a walk in the park. He was professional and very knowledgeable throughout the whole process. An absolute 5* service was received.”
“They (Dan and Gilbert) were professional and friendly, both attributes I needed badly…They always kept me afloat even when I was out of my depth which was most of the time. Your team took all the responsibility off my shoulders from the very beginning. My case started at almost the same time as the first lockdown and I must confess my emotions were gloomy. But your team kept batting away at the insurance company and kept me up to date on everything they were doing. I would never have come out with the results they did and my house and myself would have been the poorer for it.”
“Gilbert has been persistent, friendly, conciliatory and professional and probably got us the best result in the circumstances.”
“I cannot thank Gilbert enough for all he did to help us though this very trying and stressful experience. He was amazing – good humoured, knowledgeable, efficient & thoroughly professional throughout. I could not have done this without Morgan Clark’s representation and specifically Gilbert’s guidance. I would not hesitate to recommend Morgan Clark to anyone in our situation. We are so grateful to the company. I don’t like to think how stressful the process would have been without Gilbert to represent our interests and to advise us every step of the way. We won’t forget how much he helped us.”
“Morgan Clark came recommended to us by a family friend and we are so grateful to and feel so lucky to have had them looking after us. We had a house fire 15 months ago and were really struggling, even to secure proper alternative accommodation. We met with Alan from Morgan Clark, who explained how they could help, and we signed up immediately. We were assigned Gilbert Theodore, whose name has now gone down as legendary in our household. He fought every battle for us and made what could have been a very difficult /stressful time so much more bearable.
Thanks to Gilbert, we were given alternative accommodation, and repairs finally began on the house. He assembled an excellent team to repair our house, was incredibly kind, patient, and diligent and responded to every question or issue had immediately.The house was rebuilt beautifully and at every step along the way, Gilbert dealt with any difficulties on our behalf, and he could not have been more thorough or supportive. It was a real pleasure to work with him and utterly brilliant having him on our side. I cannot recommend him or Morgan Clark highly enough. Eternally grateful, and so relieved to be home now.”
What our clients say, in their own words…
Fire insurance claim testimonial – Carl Evans
Carl Evans, a firefighter from Nottingham talks about his experience when his garage caught on fire and his entire house was left smoke damage. After speaking to his Insurance company, Carl soon discovered the expert support of Morgan Clark’s Loss Assessors was going to be essential.
Why choose us
I can’t recommend Morgan Clark enough
I can’t recommend Morgan Clark enough . I was in total despair when my insurance company initially declined our genuine …
Excellent would recommend to anyone
After a serious flood Morgan Clark were recommended, we met Dan Norris who was the most wonderful , kind and helpful …
Expert advice which ensured our claim was settled legitimately and comprehensively
Very professional frist time I’ve clamed and did all the work for us
Exceptional service from start to finish
From start to completion Morgan Clark have been exceptional. They took away the stresses of dealing with insurers and with …
So helpful keeping good contacts when you needed
Very helpful kept us in touch all times easy to speak to Martin Chapman top man
Absolutely fab company
What an absolutely fabulous company, they took all the stress and hard work from us and sorted everything, what started …
Extremely professional and considerate
From the very onset of their involvement , Sunny and then Ryan Field took on our case and their handling of …
Your claim is in safe hands
As the industry leader, Morgan Clark sets the bar when it comes to standards. We are also proud to support a number of charities both in the UK and overseas.