As we’ve mentioned over the last few weeks, previous clients are coming back to us now they’ve been flooded for a second time. I had a long conversation with one of them a couple of days ago to find out exactly what it feels like to face a second – very complicated – insurance claim while your life is in turmoil.
Mrs Walters in Wraysbury, Berkshire, who was first flooded in 2003, was flooded again when the Thames burst its banks in January. After failing to get any sort of appropriate response from her insurer, she called Morgan Clark again.
She knew from bitter experience that she faced a torrid time and just couldn’t face trying to do it alone: “The first time I was flooded, I was at my wits end. I can’t find the words to really explain the difference Morgan Clark and made. Everything changed when I spoke to them because now I had someone who was fighting my corner. Now I’ve been flooded again I realise I can’t go through it all a second time without Morgan Clark.”
Mrs Walters is now in rented accommodation and we’ve brought in a specialist restoration company to start drying the property out. You can read her full story here.