There were angry scenes at a Parliamentary committee recently – and it was all to do with something we’ve written about in the past.
The subject under discussion was the safety of certain Whirlpool tumble driers sold under the brand names Creda, Hotpoint and Indesit. We wrote in March that some machines had been bursting into flames, resulting in Trading Standards issuing an order that anyone with a relevant model should not use it until it had been repaired.
At the time, Which? said this didn’t go far enough, and now the Commons Business Select Committee, which is investigating the UK’s product recall system, would seem to agree. In fact it has accused Whirlpool of ‘disturbing’ failures.
This is because Whirlpool didn’t implement a full product recall, despite 750 fires over 10 years culminating in major fire in London in 2016 which left 25 families homeless. There were major safety warnings issued after this, but at least one million suspect devices are still in use across the country.
Labour MP Peter Kyle made some damning comments to the Whirlpool representative at the Committee: “What has to happen to get a product recall beyond there being 750 fires? I am left with the impression that you think our emergency services exist so you don’t have to go through the hassle of recalling your products.”
The company replied that it has been difficult to get the message out to owners of the remaining faulty machines. So we are glad to help. We repeat our warnings and advice from February: you need to check immediately if your model is affected. There is a simple way of doing this by visiting either the Hotpoint or Indesit website and following the instructions.