Managing claims in difficult circumstances

Claims management by its very nature involves responding to the repercussions of an unfortunate incident. But sometimes the devastation to the people involved goes even deeper, and it’s so rewarding to help them overcome these tragic circumstances.

One which comes to mind happened in Manchester a couple of years ago. Mr Smith had recently had a new gas boiler fitted and one morning, when he lit a ring on the cooker, there was a massive explosion. He was thrown against the kitchen wall and the house was engulfed in flames. Although he was rescued alive, his injuries were life-threatening and he spent the next six months in hospital – but against all the odds, he came through it all.

Mr Smith’s brother George took on the insurance claim but felt that he simply didn’t have the experience to handle it himself, so he turned to us. The house had to be completely rebuilt, but what George wanted more than anything was for all the reinstatement work to be completed by the time his brother left hospital.

“Thrilled to bits”

And this is exactly what happened: Mr Smith was taken straight to his rebuilt home from the hospital, and was incredibly moved by what was in many ways a brand new house. When we spoke to George, he reported that his brother was “thrilled to bits with the house”.

Stories like this make what we do so worthwhile.

Related Posts

May 2021

Underinsurance Pandemic – Morgan Clark shares their views with BIBA

Morgan Clark joined The British Insurance Brokers’ Association (BIBA) as Associate Members in 2019 and are the only Loss Assessor firm to have this membership. BIBA is the UK’s leading insurance intermediary organisation, representing the interests of insurance brokers, intermediaries and their customers and advising on key insurance issues. Morgan Clark works closely with BIBA to...

Read More

November 2020

5 things to do at the beginning of an insurance claim

Having sufficient home insurance will go a long way in helping you get back on track after a fire, flood or other loss in your home. However, the steps you take – or don’t take – at the beginning of your claim can affect how smoothly the claim goes and whether you receive the full...

Read More

November 2020

The role of the Loss Assessor in a flood insurance claim

Managing a flood insurance claim can be an extremely complicated affair, which is in turn time consuming and stressful for the individual responsible for managing the claim. A Loss Assessor alleviates this stress by managing the whole claims process on your behalf. As part of the claims management service, a Loss Assessor will typically offer...

Read More

We are authorised & regulated by the Financial Conduct Authority (FCA)

This means our clients are protected. You can trust the professionals managing your claim as we are regulated to the FCA’s strict standards and codes of conduct.

Authorised & Regulated by the Financial Conduct Authority

Reference Number 309575

We will help you get back into your property as quickly as possible, ensuring you receive the full settlement you're entitled to

24/7 support

Send Enquiry

Your claim is in safe hands