Feefo badge

How to make a successful water leak insurance claim

Are you making a home insurance claim for a water leak? If so, here are some things to consider.

Home insurance claims are rarely straightforward, but water leaks can be an especially tricky area to navigate.

A water leak could be caused by any number of issues, but you might be surprised to learn that not every scenario will be accepted by your Insurer. Even if your home insurance policy includes water damage, it is unlikely that it covers all types of damages and may include a number of exceptions. With this in mind, it’s important to be prepared for a water leak to increase your chances of making a successful insurance claim.

Should you claim for a water leak on your insurance?

A water leak might not seem like a big problem – especially if the visible damage is confined to a small area in your home – but don’t underestimate the potential costs, both now and in the future. If the source of the water leak isn’t fully fixed, the leak could lead to much greater issues down the line and those issues most likely won’t be covered by your home insurance policy.

To avoid having a claim refused in the future, it’s best to address the problem as early as possible and inform your Insurer. Not informing your Insurer of small issues could complicate future insurance claims or lead to a delayed claim if a larger issue occurs later on.

Watch our video for tips about water leak claims (90 secs)

    If you can’t play this video right now, email it to yourself to watch later.

    Tips for a successful water leak insurance claim

    • Get the leak under control When claiming on your home insurance, you should not carry out any restoration until the Insurer or their Loss Adjuster has assessed the situation. You should take steps to prevent further damage, but you’ll need approval from your Insurer for anything more than damage mitigation (preventing further damage).
    • Prepare your evidence Take photos and videos of the source of the water leak, the damage caused by it and anything else that is relevant to your claim. We would recommend that you do this immediately.
    • Appoint your own helpMany Insurers will prefer to appoint their own surveyors and builders to repair your property, however you are entitled to appoint independent contractors to rebuild your home. It is especially important to ensure you are using a Chartered Surveyor to assess the water leak damage and write up a specification of works for repairs. Surveyors who are not Chartered may not have the requisite experience or expertise for the job. Similarly, you’re entitled to employ your own surveyor if you’re not satisfied with the assessment made by the Insurer’s surveyor and would like a second opinion.

    Need advice with your water leak claim?

    Call our 24/7 helpline


    or complete our enquiry form:

    Send an enquiry

    How can we help you?

    Water leaks are our notoriously difficult claims to resolve, Morgan Clark will help you to get your property restored as quickly as possible.

    Find out here how we can help you.

    Find out more

    Your claim is in safe hands

    24/7 National Helpline

    0197822864601978228646 Request a call back

    This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here