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BBC Reports on the UK’s Broken Insurance Sector – Why Policyholders Turn to Loss Assessors
Published October 3, 2025
A recent BBC News report has shone a spotlight on serious failings in the insurance industry, following a super-complaint by consumer group Which? into the way home and travel insurance claims are handled.
Which? has raised concerns that many people find making a claim more stressful than the incident itself – highlighting delays, confusion, and unfair rejections.
The Statistics Tell the Story
The report revealed:
- Thankfully, 99% of car insurance claims are accepted.
- Only 80% of travel insurance claims are sustained.
- But! Only 63% of buildings insurance claims are upheld!
For homeowners, landlords, and business owners who depend on insurance after a disaster such as a fire, flood, or escape of water, these numbers show just how many policyholders are left struggling.
A Different Experience with Morgan Clark
At Morgan Clark, our mission is to change that experience. We act as independent Loss Assessors, representing policyholders against insurers to ensure claims are managed fairly and settlements truly reflect the cost of recovery.
Our results speak for themselves:
- Over the last two years, 98% of clients completing our feedback questionnaires said their settlement met or exceeded their expectations.
- Clients consistently rate us 5 stars on Trustpilot and Feefo, praising our commitment, empathy, and persistence to get them the very best result.
Where insurers often outsource claims handling, we provide a dedicated Loss Assessor and Assistant from day one – ensuring continuity, clarity, and genuine care.
Why Policyholders Turn to Us
People often seek our help from day one, when we can give them the most effective support, negotiating and directing the claim in their favour. Policyholders also come to us when claims are delayed, reduced, or unfairly rejected – when they have faced unnecessary stress at an already difficult time. Our role is to cut through the complexity, challenge insurers where needed, and fight for the fair outcome our clients deserve.
Speak to Us
If you have concerns about your insurance claim, you don’t have to face it alone. Speak to an insurance claim expert at Morgan Clark today to put your mind at rest.
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Please complete these three basic steps so we can offer you advice based on the claim you are having to make and if it is something we are able to assist you further with.Related Posts
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Read MoreMorgan Clark are authorised and regulated by the Financial Conduct Authority (FCA)
Find out what this protection means for you here.
The FCA regulates the financial services industry in the UK, this means:
- Your money is protected – FCA rules ensure your claim is handled with safeguards that protect your interests.
- You’re treated fairly – strict standards and codes of conduct mean you’re never misled or taken advantage of.
- You can trust the process – only authorised firms can legally manage claims, giving you confidence in the outcome.
Let Morgan Clark resolve your claim as quickly as possible and ensure you receive everything you’re entitled to.
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