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Burst pipe insurance claims

A burst pipe in your home is extremely upsetting and can cause considerable damage. You have to contend with damage to your property and disruption to your life – and there may also be health and safety concerns.

On top of this you face the stress of dealing with your insurer and their loss adjuster, and you’ll have to prepare and negotiate a complicated insurance claim. This is where Morgan Clark can help.

Our team of experienced loss assessors take away the stress of dealing with your insurer, so you can focus on getting your life back on track. They will work on your behalf, giving you the advice, information and support you need.

Morgan Clark is a firm of professional loss assessors specialising in burst pipe damage insurance claims. We carry out immediate emergency measures to prevent further damage; we make sure your home is re-instated properly; and we ensure you receive your full entitlement under the terms of your insurance policy and that nothing is missed.

Help with your burst pipe insurance claim

We can step in immediately to supervise the initial drying and sanitisation. Drying out a flooded property is a specialist operation and, if it isn’t carried out properly, you could be faced with severe wet and dry rot problems in the future.

Our experienced team of claim handlers will work with you throughout the claims process, answering your questions and providing advice, information and support along the way. We will:

  • help to find appropriate temporary accommodation for you and your family while the repairs are carried out, and arrange emergency funding to support you during this difficult time.
  • bring in experts to assess the full extent of the damage.
  • compile your insurance claim for buildings, contents and alternative accommodation, ensuring everything you’re entitled to is covered.
  • deal with your insurance company and their loss adjuster, taking all calls, answering all letters and attending all meetings on your behalf.
  • negotiate the type of settlement you want: reinstatement, cash or diminution (loss of value).
  • help you choose independent surveyors and contractors who will work in your best interests to restore your property.
  • give you control over the refurbishment work, as well as the style and standard of fixtures and fittings, and look at any alterations you may like to incorporate while the building works are being carried out.

Remember it is your home: in order to retain control over what is happening it is essential that you call us before contractors and surveyors are appointed. Ideally we should be with you at the first meeting with the loss adjuster or the insurance company’s representative.



”Using your company has been a revelation. I feel anyone you contact should use your services. If you ever have any client in two minds, you have my permission to get them to ring me for a reference.”

Mr Bayagbona

”I wouldn’t hesitate to recommend Morgan Clark as they helped me through the minefield of dealing with the insurance adjuster and all the problems that that entailed, and trust me there were some. It’s good to know someone is on your side.”

Nicola Jackson

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“Dealing with water damage is a complex process with serious consequences if carried out incorrectly, even impacting on property value. It’s essential that drying and restoration works are thorough.”

Pam Walker
Morgan Clark Loss Assessor

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"I have a really pressurised job. The loss adjuster just wouldn't return my calls, and I didn't have the time to continually chase him. Morgan Clark took the burden away and handled everything for us. I wouldn't have been able to do it without them."

Mr Rawlinson, London

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