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Domestic Insurance Claims:

Fire
Flood
Burglary
Water Damage
Subsidence
Impact
Professional Negligence
Other

Commercial Insurance Claims:

Fire
Flood
Theft
Business Interruption
Water Damage
Impact
Professional Negligence
Other

 

Legal Terms


Below are brief explanations of some of the legal terms you may come across in conjunction with insurance policies:

ab initio A breach of a condition may lead an insurer  to treat a policy as null and void, meaning from its inception.
   
adjustment The amount a loss adjuster offers the policyholder for a claim after the application of the various policy limits and the deduction of any excess that may apply.
   
'all risks' insurance A type of insurance designed to protect the policyholder against loss or damage whatever the cause. Despite the name, there are, however, usually some restrictions.
   
average clause A clause in an insurance policy which provides that where, at the time of a loss, the sum insured is less than the value of the property insured, then the settlement will be scaled down in proportion to the level of the underinsurance.
   
betterment Betterment occurs where a policyholder takes the opportunity to replace a lost or damaged item with a better item. The policyholder is responsible for the betterment content of the total cost.
   
breach Failure to comply with a policy condition e.g. a security condition.
   
excess The amount of each and every claim which is payable by the policyholder i.e. deducted from the claim settlement.
   
ex gratia A payment made where none is strictly due, under the terms of the policy.
   
inception The date the policy commenced.
   
indemnity A policyholder is indemnified in situations where he/she is compensated in respect of a loss which they have sustained or is protected from legal liabilities which they may have incurred. An indemnity is provided when a claim is accepted under the terms of a policy.

Also means that in the event of underinsurance, settlement under some policies reverts to indemnity, which means that the insurer will pay the replacement cost of damaged items, less an allowance for wear, tear & depreciation.

   
index linking The automatic adjustment of the sum insured e.g. the House Rebuilding Cost Index is used to calculate increases to the buildings sum insured.
   
insured peril An event which is covered by a particular policy. Fire is a standard insured peril in most policies.
   
loss adjuster A claims specialist employed by insurance companies to represent their interests in investigating and adjusting claims.
   
loss assessor
(claims consultant)
A claims specialist employed by the policyholder to protect their interest. Responsible for preparing, presenting, managing and negotiating the claim to achieve maximum settlement.
   
misrepresentation Misrepresentation (miss-statement of facts) may entitle the insurer to void the policy or refuse a claim.
   
non-disclosure An important but previously undisclosed fact comes to the insurer's attention which may give the insurer the right to void the policy or reject the claim.
   
policy liability An obligation to recompense the policyholder under the terms of the insurance contract.
   
proximate cause The primary or dominant cause giving rise to any particular loss. Not necessarily the first or the last cause in a chain of events.
   
quantum The actual amount the insurer pays for any claim settlement.
   
salvage Items which formed part of the claim and for which the policyholder has been paid. These damaged, lost or stolen items then become the property of the insurer who is entitled to keep the full proceeds of the sale of any such goods, provided that the policyholder received the full value of the goods in settlement of the claim.
   
subrogation Taking over the policyholder's right to seek recovery. The recovery is pursued in the name of the policyholder, but the insurer is responsible for any costs incurred in pursuing the recovery e.g. if a negligent motorist damages a garden wall and the household insurer meets the claim for the wall, the household insurer then has subrogated rights of recovery against the motorist.
   
sum insured The maximum amount payable to the policyholder under the terms of the policy.
   
third party A person directly involved in the event leading to the claim, but who is not a party to the policy, e.g. a plumber responsible for causing an escape of water in a property would be a third party in the context of a claim.
   
underinsurance Occurs where the sum insured is less than the correct cost/value of rebuilding or replacing the property insured.
   
underwriter A person who decides whether or not a risk is insurable and if so at what premium.
   
value at risk The full value of all property which could form the basis of a claim under a policy. The basis of the value will vary according to the type of cover e.g. if cover is on a new for old basis, value at risk would normally be calculated on the same basis.
   
void Where a policy can be treated as though it never existed due, for example, to a material non-disclosure.
   
warranty A condition of a policy which must be complied with for cover to operate.
   
without prejudice An enquiry, proposal or offer of settlement made without admission of liability. The words are used either verbally or in writing to protect against an admission being implied.
   


 

 

 
 
 
 
 
 

 

 

 

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